inDriveReviews of indrive.com

The most unprofessional rides app i ve ever used .

1 star is honestly too generous. I have been using inDrive regularly, but my recent experience has left me extremely frustrated. On 14 August 2026, I requested a ride to work from Katlehong for R189. After the driver accepted, the app incorrectly showed that the driver was already outside my home, when he was actually still about 5 minutes away. The app was showing waiting time, so I cancelled because I did not want to be charged extra because of an apparent app/location issue. The app told me my refund would be available within 3 business days. On 15 August, I had another issue. I requested a ride for R201, but after accepting, the driver was travelling in the opposite direction from my home, towards Vosloorus, instead of coming to collect me. My shift started at 23:00 and I was already running out of time, so I had to cancel. Once again, the app said my funds would be refunded within 3 business days. Today is 25 August and I am still waiting for approximately R390. I have contacted inDrive through their website and by email today, 25 August, and I am now waiting for them to resolve the matter. What makes this particularly frustrating is that these were not cancellations because I simply changed my mind. Both rides involved problems outside my control, yet I am the one left waiting for my money. I have screenshots and records of the rides and the refund messages. I am extremely disappointed with this experience. A company should not tell a customer that their money will be refunded within 3 business days and then leave them waiting for 11 days. I hope inDrive takes this complaint seriously and returns my money.

My experience with inDrive has been terrible. Drivers frequently call and demand more money than the price agreed through the app. When I report this behavior, some drivers falsely claim that I did not pay them. Customer support does not seem to take these complaints seriously or investigate them properly. The app feels unreliable, and passengers are left without meaningful support when problems arise. inDrive needs to hold drivers accountable and improve how it handles customer complaints.

Idrive c'est vraiment de l'arnaque des chauffeurs on peut négocier le prix certe mais ensuite le chauffeur prend notre confiance et nous dit d'aller sur whatsapp comme il sent qu'on a vraiment besoin de la course on passe d'une course simpleau double aller retour c'est abuser de la confiance des gens surtout quand ils savent que c'est des étrangers et qu'en général c'est urgent

wronst drivers drives car no WB01BC0388 TERMINATE THIS DRIVER MISBEHAVE WITH PASSANGERDRIVER NAME IS BUBAI NO 8582911879

Application très mauvaise

I requested 2 rides and paid with card the drivers never came and I was not assisted...I went to Google to find indrives customer care service number and when. I called it it said that the number does not exist..I texted them on the all and I was still not assisted..they took my money and they never came and I was never helped..the drivers are taking advantage that we already paid and they know that there is nothing that is going to happen even if they don't come...

Our first experience with InDrive in Sharm el Sheikh was extremely frightening. We agreed a fare of 200 EGP through the app, but when we arrived the driver suddenly demanded 950 EGP, claiming the fare was per person. This had never been agreed. He made it difficult for us to leave the vehicle, and I had to get the door open so we could get out and flag Down help . We paid the agreed fare and gave some extra just so we could leave . I have reported the driver to InDrive but they emailed back asking me to complete the online form which is impossible as there’s no drop down for UK/england so can’t complete form . Very disappointing and concerning, especially as tourists are being recommended to use this service. I will report this to my rep who suggested we use Indrive ! I also have a large social media following and will be posting this story on there - SCARY!