Asim R.
Complaint Regarding Unfair Pricing…
Complaint Regarding Unfair Pricing Practices on InDrive Dear InDrive Team, I am writing to express my frustration and disappointment with your pricing practices, specifically during special events. Today, on Bhai Tikan (Nepal), I noticed that fares were significantly increased, a pattern that was also apparent during the SAFF games. During these times, your app imposes a minimum fare of 600 Rs, preventing customers from booking rides at a reasonable price. I was forced to pay over 200% of the usual fare for a short 10-minute drive, which is simply unacceptable. Even the drivers I spoke to expressed their dissatisfaction with this policy, stating that they are losing customers due to these inflated charges. They also mentioned the inconvenience of having to explain and defend these high prices to their riders. Due to this negative experience, both my friend and I have decided to uninstall the InDrive app, and we urge others to consider doing the same. We hope that InDrive reconsiders this approach to pricing, as it is clearly damaging your relationship with customers and harming drivers as well.



