inDriveReviews of indrive.com

Very insensitive to plight of the drivers

Service client inexistant.

Left wallet in car. Customer service says email once. We'll i did right away day 2 I did again. Cancelled all my cards. Still nothing!! No chat option!!

Rider accepted the request and then called me to cancel it. After 2,3 minutes he started the timer for waiting and he was away from us

Sobrang Arte Ng mga driver nyo. Ayaw ng malapit

The worst experience I've ever had. Customer service is not helpful at all. I filed a complaint a week ago against a driver named Hossam who works for them, and no one responded to me. He's a disrespectful and contemptible driver, and no action has been taken against him. They employ someone who looks like a criminal and interferes in matters that are not his specialty.

indrive does not support credit cards, meaning that passengers have to rely on transferring the money directly to the drivers. In my case, after the ride has ended, I accidentally sent a large amount of money ($2000 USD) to my driver simply because his name stayed in my banking app. I tried to contact the company only to get no solution whatsoever, all they told me is that they can't contact their driver. I tried contacting the owner of the company through Facebook, only to be ignored as well. All of this means that this company is cheap, dangerous and unreliable garbage which does not vet it's drivers. Meaning that you can get kidnapped or killed by your driver and the company will not be able to assist the authorities whatsoever.

Driver Stole My Package & Indrive Support is Unresponsive I am extremely disappointed with my recent experience using Indrive. On March 9, 2025, I booked a ride to transport a premium vape kit worth R480 for my business. The assigned driver, Unathi (White Ford Fiesta, Reg: CF264109), did not complete the trip properly. Instead, he drove around aimlessly for 64 minutes, refused to answer my calls, and ended the trip at the wrong location—taking my package with him. I immediately contacted Indrive support, expecting swift action. However, their response has been slow and unhelpful, with no clear resolution offered. This is not just unprofessional but outright theft, and the lack of accountability from Indrive is unacceptable. I am demanding the following: 1️⃣ A full refund of my stolen package (R480) and trip fare (R50). 2️⃣ Immediate action against the driver, including an investigation and permanent ban from the platform. 3️⃣ A proper response from Indrive regarding this case, with a commitment to prevent similar incidents. As a loyal Indrive customer with nearly 100 trips, I expected better service. If this is not resolved soon, I will be left with no choice but to escalate this issue legally and publicly. I urge Indrive to take responsibility and ensure consumer protection on their platform. Customers should feel safe and secure when using their services, not be scammed by drivers with no accountability. Looking forward to an immediate resolution. #Indrive #ConsumerRights #ScamAlert #RideHailing #PoorService #Accountability