Indochina Travel USAReviews of indochinatravel.com

Indochina Travel did a great job helping us before and during our trip. The guides were fabulous. When we needed some help, they took care of what we needed. We have fond memories of our trip.

Indochina Travel Japan promised from our arrival in Tokyo until we departed from Osaka two weeks later, we could relax, not worry about anything while enjoying our trip. They delivered this and so much more. We could not have been more happy with not only the final itinerary proposed, but the special people they arrange for us to meet, interesting activities, incredible meals, and places we had never even heard of that turned out to be real gems such as Mount Koya and Kaga. Our guides were exceptional, polite, attentive, and knowledgeable (thank you very much Saori), and we enjoyed hearing anecdotes about the celebrities they had guided. Terrific experience on all counts, highly recommended.

My husband and I thoroughly enjoyed and appreciated our recent anniversary trip to Japan. The tours of various art museums and studios were most rewarding and enriching. The culinary destinations were impeccable and absolutely delicious. We felt very comfortable, pampered, and well taken care of during our entire vacation from start to finish. Our local guides were superb as were our tour specialists that booked our travel and itinerary in San Francisco. We cherish our trip to Japan and especially enjoyed our customized excursion to a historic Japanese Bath House.

Our trip to Vietnam was planned with a focus on our interests in the arts. We we pleased Indochina Travel arranged private meetings for us with top artists in their studios and homes, including Dinh Quan and Dao Anh Khanh, as well as fascinating moments with musicians and writers - including Nguyen Qui Duc whom we had followed years ago on PBS. As a side, the company organizes a lot of culinary trips and we were delighted by the dining planned for our trip without even asking. Thoroughly impressed they went above and beyond our expectations. Vietnam will always remain our most treasured trip for the work they did.

This trip gave us a wonderful array of sights, sounds and tastes. Our guides were knowledgeable, personable and just delightful! From Pho to Banh Mi, making our own spring and summer rolls to street food in every form, this culinary tour was spot-on perfect. Add to that the gorgeous scenery from north to south Vietnam and it was a wonderful trip. Can't thank you guys enough!

This was my first visit to Vietnam after wanting to go there for many years prior. If I knew it was this serene, I would come much sooner. It totally changed the way I thought about this region since all my knowledge about Vietnam is through war movies and documentaries. It's the complete opposite of what I thought as the people here are the happiest ones I encountered in all my travels. We travel from Hanoi all the way south to Saigon (Ho Chi Minh City) visiting country sides, picturesque mountains, unbelievable coast lines, beaches, and culture rich cities. Our tour guides were amazing and full of knowledge which made our trip so much more enjoyable. I can't wait to come back to this part of the world as there are so many places I still love to visit.

Caveat emptor - I'm a very flexible traveler, but very picky reviewer. That being said, if I were a picky traveler I think I would still give these guys a 7 out of 5 if I could. I experienced the multiweek tour of Vietnam and absolutely loved every minute. Obviously in your travels, as in life, not everything goes exactly to plan all the time. Like no, we could not foresee or stop the rain from falling. But yes it was possibly the most fun I had in many years on a bike ! In my case everything was made super smooth and headache free. All of the itinerary was managed and options were provided. There were no hick-ups or surprises on the part of IT and they seemed to take great effort to ensure everyone was satisfied during the trip. Very outgoing, professional, and pleasant. One of my favorite things about this trip was that I had the option to be as adventurous or laid-back as I wanted. This is great because I think everyone travels differently. And while some people prefer short easy rides every day, others want to gruel it out and reap the rewards. I literally can't wait for me next trip with IT ! Thanks again

My friend and I booked a Vietnam & Thailand trip with the Indochina Travel from April 28 – May 8, 2023, for ~$13,000. During our time in Vietnam, my friend seriously injured herself and had to go home early for additional medical diagnosis/treatment. I chose to continue on the trip. This was clearly communicated and understood since I was still in Vietnam when my friend departed. The end of the trip was a disaster. Everything went wrong when I arrived in Thailand. There was no one there to pick me up, as planned. I called the contact numbers that were provided on our travel documents. I called the Thailand tour manager (3x) – no answer; I left messages. I called our 2 contacts at Indochina Travel – no answer. I left messages and also sent emails. I also called the tour guide. She picked up the call but she asked who I was and how I got her number. She also said she wasn’t working that day, even though I had a whole afternoon and evening (until 10pm) of sight-seeing activities on my itinerary. At this point, I decided to call the resort and have them come to the airport to pick me up. I figured I would chill out on the beach and wait for someone to call me back. When I called the resort, they said my reservation had been canceled. That’s when I found out that Indochina Travel CANCELED my entire Thailand trip, in error). I have no clue how that happened and Indochina Travel has never provided an explanation as to how this serious error in communication occurred. After waiting at the airport for hours and not hearing back from anyone, I made the decision to go home. As a traveler in a foreign country without a place to stay and no driver/guide, I didn’t have any other choice. I live in Shanghai and there was only 1 non-stop flight from Phuket to Shanghai. So, I changed my ticket from Monday night to Saturday night. Several hours later (a few hours before my flight was scheduled to leave), I finally get a call from the Thailand tour manager apologizing and saying could they come pick me up from the airport, etc. Too late…my flight had already been booked to go home and a whole day had been wasted. A return call within the first few hours would have been the right thing to do. Once I returned home, I sent an email to Indochina Travel asking for a full refund for the Thailand portion on my trip (since it never happened) and to be reimbursed for the change fee to go home 2 days early since they canceled my trip. Indochina Travel did not provide any details or break-out of the Thailand costs and said as a “gesture”, they would refund me $814 . What?! I am sure a private guide, driver, resort, activity fees, etc. was much more that given the price tag of this trip. Also, they refused to reimburse the change fee because they said I “elected” to change my ticket and go home. Again, what?! No accountability whatsoever for their mistake which was the sole cause of this debacle. I am now working with my credit card company to rectify this issue. I usually do not use full-service travel/tour companies. I tend to book my own hotels/flights and only work w/companies to provide private tours (drivers/guides). Lesson learned – this experience has reinforced why I will stick to my status quo in the future.