IndieMerchstoreReviews of indiemerchstore.com

Indiemerch SUX!!!! I'VE ORDERED SO MUCH FROM THEM FOR MY HUSBAND WHO LOVES CLUTCH! ITS THE WORST! THEY OVER CHARGE, TAKE FOREVER TO SHIP AND YOU CAN NEVER GET THROUGH TO ANYONE! Completely incompetent! I have spent SOOOOOO MUCH MONEY over the years & honestly, they seem to screw something up 80% of the time. They let you order and PAY for items and then WEEKS later they say its not in stock. TERRIBLE CUSTOMER SERVICE to boot! *BANDS* Quit going through this company If you care about your fans! YOUR FANS ALWAYS GET SCREWED.

Order unfulfilled, unprofessional, unacceptable!! Don't waste your time or money with this company!

Ordered a hat months email them loads of times.+ they not even got back to me.i am now £33.50p + i am a 1 parent family. Dont use INDIEMERCHST0RE

They take at minimum 10 days to ship your item in my experience. Then, once it’s shipped it’s another 7-10 days. You’re looking at a total turnaround time of 20-25 days. Ridiculous

I agree with other reviewers that their customer service is terrible. I ordered three items from IndieMerch. One was a preorder (date had a typo, so it was actually a month later than I expected). Because of this, they didn't ship the other pieces of my order. That's frustrating but understandable, so no issues there. However, while my order sat there and they had my money in their pockets, they let a different item in my order sell out. It was a limited release that I cannot order again. While they did refund the cost of that item, they did not offer free shipping or any other small accommodation for selling out of the item I had paid for. Note that they didn't realize this on their own, I waited 3 weeks with no contact or shipping notice before I reached out to customer service. When I did, I felt that the representatives were annoyed at my frustration, and they did not care that they weren't keeping track of their stock accurately. I will absolutely avoid buying from here again.

DO NOT USE THIS COMPANY. Extremely unprofessional. They are unwilling to work with the customer in the event of an issue. Use another merchant that has more customer friendly policies.

Ordered one hat, but was sent and charged for three. I emailed the company after a second hat arrived and never heard back from them. I waited a few weeks, then discovered I had been charged three times and three different days. I called and left message. Nobody returned the call. Only after I filed charge disputes with my credit card, did I hear back from someone. They claimed I ordered three hats on three different dates and even provided three order numbers. I only received one shipment notification, and that they were unable to fulfill the order. I have email proving this. Not sure what happened, but it is definitely on their end. They also refuse to pay for return shipping charges, so I guess I'll be keeping that extra hats. In short, I ordered one item, but was sent and charged for three. Very shady! Terrible customer service! I'm letting my credit card company handle this one.

I ordered a Cattle Decap t-shirt back in early December of last year. About a week later it was marked as delivered by DHL. Neither myself or my neighbors ever received or saw this package. I contacted the company with little success. I filed a complaint with the BBB that was refused because package was marked delivered. So, I spent twenty five dollars for a shirt I will never receive. Thanks for nothing indiemerchstore.