Jane A.
Given full refund
Ordered 2 rugs but had to cancel because I needed them right away. I was given a full refund. A discount came up automatically that I did not ask for. Please dismiss my last review as it was for a different company. My apologies. New home. Ordering lots of rugs.
Response from Indie ArtFeb 4, 2024
Dear Jane! you didn't even buy any of our rugs or any product from our shop. Unfortunately, you attemped to access discounts through unauthorized means which goes against our principles and is not something we can condone. We sent you an email communicating it and refunded 100% of your puchase immediately. In this sense, reviewing a rug that you didn't even receive is not acceptable.
