IMR batteriesReviews of imrbatteries.com

All four batteries had already been half used up. Just pay more; you get what you pay for in this case.

Called earlier in the day about availability of certain inventory items... A kid..maybe ten years, old answered the phone...wouldnt even give her first name until i pressed her and said she could just use a fake name if desired. She was however nice and showed patience. She knew nothing about the business or products though...( that were likely in her Daddy's basement or outside in a storage shed) I personally like basements and sheds though...worked in one for decades and netted a few million bucks...while my counterparts gave everything they had and didnt have, to the government and realtors.. ..She knew nothing, not even what day it was. I am waiting for a good explaination, like sickness or loss etc ... otherwise i will be pulling their cord and taking their nearly non-existant market share. There is also no name associated with the business...a person really cant know who theyre dealing with. But i highly suspect who and what ive been trying to deal with here. In America there are common rules of etiquette to follow when running a business...but in some lands abroad there are no manners.. Either the owner just doesnt care, is unaware or something bad has happened in life. They can be helped and i can help but first they have to show they care. Martin Scholz

I've bought lots of 18650 batteries from IMR over the years. Prices are comparable to other sites, but shipping is usually cheaper. Had an issue with a lost package recently and they sent a replacement.

Terrible customer service. Communication is very bad and they could care less about the customer after the purchase is made. Waited over a week to even hear back. I’d recommend using another trusted retailer. Other retailer prices are just as fair, if not better.

I tried to place order & website was just a big run around . First after loading all information it would go back to the order page on the website . I emailed customer service that I I finally noticed the batteries were out of stock & sorry for the hassle. They sent a link to order the 18650’s & told me they are in stock. Tried to order using visa & still no order placed . I notified IMR That they must not want to sell anything because the website just runs you around in a circle without any order being placed . Called their 800 # & it went unanswered . Finally virtual chat it tells me that the visa site is messed up & chose another payment method. I figure it was a scam site & canceled my Visa card . Nothing but hassles . From the other reviews I’m glad I packed up & left it. Sounds like I may have received nothing if I had been able to place order . Can you say Unproffessional?

I ordered six batteries from these guys and received an email at the very next day that they had shipped. Got the batteries in about 3 days, everything was authentic and packaged perfectly.

I usually shop at 18650batterystore.com for my vape batteries but I decided to try a battery I never considered before the catch was 18650 was sold out and behold imr had them in stock for even cheaper than 18650 I prompted for a pair of Samsung 20S and a molicel p26a pair (WARNING: CHECK YOUR CART BEFORE PURCHASE, I ORIGINALLY JUST WANTED ONE MOLICEL BUT IMR ADDED A PAIR) that is my only complaint and its a pretty big one if you ask me (deceptive/shady business moves) the package itself arrived with all contents and even two cases/heat sink wraps for the batteries, would I order here again after reading the trust pilot reviews? Probably not but glad that I didn't get jipped this time.

Took 3 weeks to get them to file a claim with UPS about a lost package, even though I notified them within days of placing the order ups had messed up. They said i should receive a refund in approximately 10 more days? A customer should not have to tell the merchant that a lost package claim needs to be filed!!!!