IMR batteriesReviews of imrbatteries.com

Had first purchased from IMR Batteries over decade ago. I purchased a lot of batteries and accessories. Even purchased a Xtar Warboy flashlight on discount for dirt cheap years ago and it still works. I waited years for certain batteries to get restocked and when they finally were I jumped thinking how could I have a problem. Well like some of the other reviewers problems if you do get a defective battery they're blaming you. They should care see because they literally lost my business and my family members business literally over a $7 rechargeable battery. Shipping is slow but I can live with certain things. Things happens but not caring about your customers and treating them unprofessionally is straight disrespectful. Do yourself a favor and find your rechargeables elsewhere, I did.

James from customer service is very unhelpful. I needed to order a container, but unfortunately it did not have dimensions in the listing, which could have prevented all of this. I sent a message to confirm if the batteries would fit and they assured me it would. Of course they lied and the batteries did not fit. Better yet, they wanted me to pay the return shipping. I'm glad I saw how they handled a small order before placing a larger one. AVOID this business!

Had to refund unused batteries and only got 12dollars out of my 30$ and then they sold be low grade re skins of Sony rejects only buy trusted batteries like Samsung or Sony don't mess with anything else

Incomplete order. This is the first and last time I buy from this website. A very simple order, 10 units of 18650 batteries, same model and same brand, and 6 21700 batteries, same model and same brand. They only sent 5 units of 21700 batteries. They responded to the emails only before making the sale, later, when I wrote to them to complain because 1 21700 battery was missing, they did not respond anymore. It is a shame that I did not know about trustpilot.com before making the purchase, this website, imrbatteries.com, has terrible ratings, I would never have made the purchase if I had known of its bad reputation. It's a shame that this websites continue to do business with so little concern for their customers. It was a really simple order, a child could have prepared it without a problem and that shows his little interest in the client and in his own work.. One positive thing, the batteries seems to be authentic.

All four batteries had already been half used up. Just pay more; you get what you pay for in this case.

Called earlier in the day about availability of certain inventory items... A kid..maybe ten years, old answered the phone...wouldnt even give her first name until i pressed her and said she could just use a fake name if desired. She was however nice and showed patience. She knew nothing about the business or products though...( that were likely in her Daddy's basement or outside in a storage shed) I personally like basements and sheds though...worked in one for decades and netted a few million bucks...while my counterparts gave everything they had and didnt have, to the government and realtors.. ..She knew nothing, not even what day it was. I am waiting for a good explaination, like sickness or loss etc ... otherwise i will be pulling their cord and taking their nearly non-existant market share. There is also no name associated with the business...a person really cant know who theyre dealing with. But i highly suspect who and what ive been trying to deal with here. In America there are common rules of etiquette to follow when running a business...but in some lands abroad there are no manners.. Either the owner just doesnt care, is unaware or something bad has happened in life. They can be helped and i can help but first they have to show they care. Martin Scholz

Terrible customer service. Communication is very bad and they could care less about the customer after the purchase is made. Waited over a week to even hear back. I’d recommend using another trusted retailer. Other retailer prices are just as fair, if not better.

I tried to place order & website was just a big run around . First after loading all information it would go back to the order page on the website . I emailed customer service that I I finally noticed the batteries were out of stock & sorry for the hassle. They sent a link to order the 18650’s & told me they are in stock. Tried to order using visa & still no order placed . I notified IMR That they must not want to sell anything because the website just runs you around in a circle without any order being placed . Called their 800 # & it went unanswered . Finally virtual chat it tells me that the visa site is messed up & chose another payment method. I figure it was a scam site & canceled my Visa card . Nothing but hassles . From the other reviews I’m glad I packed up & left it. Sounds like I may have received nothing if I had been able to place order . Can you say Unproffessional?