ImprintReviews of imprint.co

I have been a Shell card holder for over 50 years. I am going to cancel the imprint credit card, I am so frustrated with them. I had a Shell card for both my husband and myself, I am the primary card holder. I tried 4 times through the website and through chat to get a credit card for him. Spent hours chatting and on the computer and was unable to get to a live agent. After being told by AI that she could help, she couldn't. I finally on the 5th try was able to talk with someone only after contacting Shell with my problem. I offered to pay more to have it sent special delievery but they are unable to do it. My husband is using another credit card. I have been haunted by text telling me that my payments are due. I send check that do get through their system on time. I sent a check on August 22, due date Sept 16th. It has not cleared. Is is stuck in Dallas Texas, the address I was asked to send it to. This is just too much trouble. What they want is for you to allow them to directly take money out our bank accounts. No way, don't trust them after everything I have read. Shell you made a big mistake with imprint.

Terrible! They overcharged me on my C&B order. Took me 6 months to get the charged fixed, multiple phone calls taking hours of my time. Error after error on their part and when they fix it they call it a “courtesy.” Then they got me with interest from the incorrect charge and that took multiple phone calls. Still unresolved. Customer service is terrible. They transfer you multiple times and read you the same script each time and have to verify your account each time. It’s exhausting. Wish Crate & Barrel hadn’t switch to them. Would leave zero stars if possible. Currently on hold with them and it’s been 2 hours today I’ve been trying to get this corrected.

Have been carrying a - $47.23 balance and have been waiting for 3 months for refund.

I had over $11,000 in fraud on my Imprint Shell Performance Elite World Mastercard in June of 2026. I reported it immediately to the company, but they continue to let the fraud build on the account. Then I got notification that the company was trying to take $11,000 out of my checking account without permission. This company is a fraud and should be shut down for their horrible business practices. I have since reported to the BBB and any other company that will listen to the nightmare I have endured with this company. I never had a problem with this card prior to it being bought out. My credit is excellent and may be at risk because of this situation.

This is the worst credit card I have ever used. They took over for my Shell card a few months ago, and it has been terrible ever since. I make my payments on their own website, and here we are 7 days later and the payment has not cleared even though it was debited from my account almost immediately. I’ll be canceling this card as soon as possible.

This company is a total nightmare, looks like they are doing their billing as they might do it in South American countries or God knows where, in which they charged the interest at front, as iF the people will to pay only partial payments. The problem is that even thou I pay the statement balance in full; the interest charged at front will not be reflected as credit in the next statement and it will not be waved unless I call to request it and stay on the phone for hours at the time. I call that fraud and I will report this practice to the credit bureaus for review; in the meantime, I had been recording my conversations with them. I recommend all the card holders to do the same, since this can call for a class action lawsuit. I am considering re open my Exxon card or any other gas card to simple stop using Shell gasoline until they change to a different billing compay or get their act together.

Is it possible to give a negative rating for this card?! I have been a Shell customer for over 20 years and use these cards for my teenagers to be able to fill up their tanks with gas. I never had a single problem until they switched this “Imprint card” back in the spring. They gave me such a low monthly limit that every single month my kids have been denied at the pump when it gets close to our AUTOpayment time because of gas prices being so high. After months of frustration, I called them on the phone in July for them to raise my limit. I’m on auto pay. I’ve never been late on a payment and have been a Shell customer since the 1990s. The Agent in July 2026 assured me that they would raise my limit as soon as my next auto payment went through. Well here another month went by and it happened again because they did not. Needless to say my son was denied again at the pump yesterday and I canceled this account today and will get another gas credit card or this does not happen.

Kept this card 2 months and cancelled it because they are a huge pain in the rear to make payments on. Despite me cancelling the card back in March 2026 (now end of August) they still are sending me statements. I even called and asked them to stop 2 months ago and they are still sending statements. If you looking for hassles, this is the card to get.