ImprintReviews of imprint.co

This Shell card transfer to Imprint-somebody looks like a well funded scam until you click on their transfer link. That looks like a 3rd-grade social class project and confirms this must be a scam. It asks for my last name, birth date and social security number. They can pound salt. If this is truly a transfer, they should already have my info. If I continue to buy Shell gas, I'll just use another bank card.

I cancelled my Shell account weeks ago, but within the past couple of days have received unwanted mail, emails and texts. One text said my phone number had been changed. Borders on harassment. I just spent time holding on the customer service phone line. Never answered. I purposely closed my Shell card account when it was announced servicing was transferred from Citibank to Imprint Payments (Financial) or whatever.

Prior to Shell Gas converting to Imprint, I closed the Shell Account. Regardless, Imprint sent me a new Sell card which I do not want and did not ask for. I immediately shredded the card and did not activate it. I have been trying unsuccessfully to cancel the account with Imprint, as I do not want an open account on my credit report. It is impossible to get in touch with a human. Yet, when I sent them an email they responded that they would not discuss the issue through an email and I had to call customer service. Over several day I've spent hours on hold listening to their annoying music. It is like being in a trap with no way out.

Absolutely TERRIBLE, nothing works, you call US Customer Service and get Asia. They can do nothing. Website doesn't work; Phone activation doesn't work. Rec'd 1 of 2 cards 5 days late. They actually mail each card individually maybe, they don't know, if so, creating double work and they can't do what they have. Truly the dumbest worst managed organization. I'm exhausted and fed up with them already. They've made me a BP customer for life. I don't need them. Was finally able to cancel this worthless card. That has to be done via phone with a customer no service individual in the Phillipines. This is a ghost company, the use plaid for payment and 5 guys in a warehouse in the Phillipines for alleged customer service. Was a Shell customer since 2003 and no more. Cut up my card and our 11 company vehicles cards and sent them to Shell with some screenshots of imprint reviews. Imprint = Bottomfeeder

One star because there is nothing lower.I think Shell has made a very big mistake by going with Imprint.we are very upset with Shell decision to go with imprint.

My shell credit card was switched from Citi Bank to imprint.After reading imprints reviews, I sent multiple emails, informing them I didn't want the new card and to close my account, I kept getting emails and USPS email. They did not close my account. When I talked to them today (May14 2026) they stated they could not close the account until May 18th.It took 3hours just to talk customer service in the Philippines. This is not a company you want to do business with.

TERRIBLE experience; Calls to customer service phone number go unanswered . . . "sorry, no customer service agent available at this time, please call back later." Only help is a virtual agent that keeps repeating "is there anything else I can help you with," although there has been NO help whatsoever.

¹¹¹My individual account had been active for 5+ years with no problems when it transfered from Synchrony to Imprint. Imprint placed the new account under another individual's name as owner, listing me only as an authorized user. Because the account was listed under another name and not mine, I was unable to access the account on line and restricted from correcting the error. I made 17 documented calls over a period of 6 months to customer service to resolve the issue, only to be told each time the complaint would be "escalated" to a higher source and that they would get back to me. I never received any type of response. In the meantime, information relating to my account was illegally texted by Imprint to the unauthorized user relating to balance and payments on a regular basis. I finally had to file a fraud claim directly against Imprint in order to get them to make the necessary changes. NOW I find out that my Shell Oil account is being taken over by Imprint even though I closed it over a month before the date of transfer,since I do not trust Imprint. I was still issued a new Shell card by Imprint and am getting constant texts and emails telling me how great the card is and how to activate it. I refuse to activate it, but I wonder what Imprint is doing with my personal information.