ImprintReviews of imprint.co

Received my new Shell/imprint card. Can’t activate because it doesn’t recognize any of mine or my husbands information. Can’t speak to a person because long wait times, been on hold over an hour now, and I just don’t have any more time. I am shredding my account, I can’t even get my payment due from original Shell card because they don’t recognize any of my info anymore and another hour on hold waiting to speak to person! This is an effing nightmare. I will never use Shell ever again.

They recently took over my Shell Mastercard. They deactivated my old card 3 days before they said they would. And 3 days before I could activate the new card. Then the first time I go to use it my card gets declined for not having enough funds. Yet I have a 0 balance.

Can't activate card, zero help on phone or chat,,it lets me pay bill that is all. Been on hold on phone for 30 minutes absolute bull crap

Horrific customer service!!!!! There is no way to close an account, no support for deactivating users, and no help from any live person either online or on the phone. I know the system just switched from Citibank to Imprint. I called the toll free number on the back of my new Imprint card today (during business hours) and was placed on hold FOREVER. There was no feedback providing estimated wait times. Nothing but music. After 45 mins, while still on hold, I logged on to the website listed on the back of the card. The help through chat was also useless. I stated that: (1) I was unable to log in to an account; it wouldn't recognize any email address, (2) that I wanted to deactivate all other authorized users, and (3) I wanted to close the account. The chat said they could help. Then they said I would have to deactivate other users in my account (which I couldn't get in to), and that the system wouldn't support closing the account. At this point I was still on hold - now more than an hour. At exactly 1 hour and 2 minutes the phone hung up, saying that there was no one available to answer my call at this time. So, if the phone is never answered, you cannot get in to your account, and the help chat can not help you, how exactly can you close your account??? I was ultimately able to "Find My Account", log in and try to figure out how to deactivate the other users. You have to do it by clicking on "Add a user" (That's really intuitive!). I haven't yet figured out how to close my account (which I am determined to do after 22 years of being a Shell Credit Card customer because I'm so disgusted). I called the customer service number on the back of the Shell Citibank card - she said she can't help because the transition has been made to Imprint. And I now know that Imprint can't help. I can simply shred my card, but it had already been activated, and I've seen this week how they just keep sending me more and more credit cards. I have at least 8 ! I fear they will mail me even more and someone will eventually steal my ID. This is ridiculous.

This is the worst company and experience I've ever had. My Shell Account was transferred to this company. I've been with Shell since 1963!! I have called their "customer service" number multiple times for the last week and I've sat on hold for a minimum of 45 minutes and NO ONE ever picked up the call. Given the length of time I've been with Shell, I am extremely frustrated and angry that this is how they treat their long-time customers. I am truly considering canceling the account and moving on with life! This company is ABSOLUTELY HORRIBLE and the sad thing is they don't appear to care. I also contacted CitiBank, where the Shell card has been serviced for years and they told me since the account was transferred, they could no longer access the records. I made my payment to Citi and they didn't report it being made to Imprint so now Imprint is stating that I owe the same amount I've already paid and that has already cleared my bank account!

I don't need to add much to the reviews already here. Have all the same issues: no new card, AI can't help, need last four numbers to get replacement of card I don't have, can'tget an actual human on the phone. This has to be the worst card supplier change I've ever seen, it's support is completely useless. I can't imagine what Shell was thinking.

I would like to give no stars as this transfer from Shell to Imprint has been a total F*up. I was notified that my card would arrive by May 11. Never received it. Trying to call their customer service is a nightmare, as you are handled by an AI bot that keeps looping you back to the beginning. Kept asking me for the last four digits of my physical card which I never recieved! Uh, what nerd designed this program? I am seriously thinking of cancelling the card altogether. I bet I'm not the only one judging by other reviews here. HORRIBLE, ATROCIOUS, NIGHTMARE - not one positive review. I finally talked with a human after holding for 1 hr and 20 minutes. Was told in a very snarky manner that my card would be delivered within 10 days, when I pointed out that this was the 18th, the snark got worse "10 WORKING DAYS! Okay why wouldn't you have said tht in the first place, and why does the website say it would be delivered on the 11th, if it was not shipped until the 5th? Someone is not telling the truth. BuBye Imprint - I don't need you. My balance is paid off. I'm gone.

Transition from Shell CTI card to imprint is so bad somebody needs to lose their job. They debited my statement balance of $630.49 & debited me twice. Can't talk to a person, was on hold for over an hour twice.