ImprintReviews of imprint.co

We (my wife and I) received emails about the new Shell Elite credit card transitioning from Citibank to Imprint, with links in the email for us to transition our account. Why!!!! With all of the email scams out there, I WILL NOT click on a link in an email. I took these emails as a scam and reported them. When I checked my Shell Account on line it said we could use our Shell gas cards until the expiration date on the cards, which is until 2028. Why didn't Shell simply send out new gas cards to all of it's customers? Because of all the complicated transition tech and app mess, my wife and I simply decided not to use our Shell cards anymore. Exxon/Mobile and other gas companies simply send out a new card. Simple and easy! Whoever made these decisions for Shell on the transition of the gas credit cards should be fired! Goodbye Shell!!

Unable to reach customer service! I paid my Shell credit card through Citi, and now it shows that I owe with Imprint! I was waiting for an agent over an hour. Will cancel this ridiculous card!

Made a $100.00 payment on my Shell card but Imprint charged my balance of $547.0o I have been trying to reach them at the moment it happened and have been on hold for a total of 1.45 hours. this company is a scam

Company is fully Ai ran with no way to speak to a person. Their system won't call my landlines despite me selecting it, so verification never came through. Ai told me its the only way to verify the account and won't let me speak to anyone AND it says to use the find my account part to skip verification but I enter name social and birthdate it immediately goes to a page asking me to get a code on my phone . Can't add a cell or anything to it because you have to first verify which it won't do . Walking in absolute circles and losing my damn mind . Horrible company

The company does not recognize any relevant data in order to activate our new credit card. We received a credit card in the mail with no explanation, and then when we figured it out, there was no way to set up or access the account. IF you have the patience, stay on hold for hours only to get cut off. Terrible! We will no longer be a Shell Gas Company patron.

I am a loyal Shell Credit Cardholder of 40 years. Shell recently transitioned all Shell gas credit card users from Citibank to the new Shell Performance Elite World Mastercard issued by Imprint, and the execution has been a failure. Imprint failed to deliver my new physical credit card, which was supposed to be received by May 18, 2026. Furthermore, both the online account portal and their AI assistants are completely unable to provide a shipping date or a tracking number for my card. Instead, the AI assistants repeatedly ask that I activate a card I never received, creating an impossible loop. I have spent two consecutive days on hold for over an hour each day, and it is impossible to reach a human agent. As a customer of four decades, this transition has caused a major interruption, and I have no card I can use at my Shell gas station. I filed a complaint with the CFPB who forwarded the complaint to the FDIC Consumer Response Unit. Funny how for months they were sending us letters and emails about the transition and now that this mess has occurred- not one word from Shell or Imprint. June 3, 2026: This article "Middle Tennessee Shell customers report double charges, service issues after credit card transition" states "Shell is asking customers to have patience during the transition. The company said cardholders needing help should email SSC @ shell.com (no spaces)

I had no problems with my HEB card, but switching my Shell Card to Imprint has been anything but smooth. Online access is easy. But, I keep getting emails that I have a payment due, but I paid last month's balance, and the online account shows that. It also shows that my payment due is $0. When you call their "support" number you get an AI. That AI cannot access the Shell account, but keeps offering to do so. When you ask for a person, it gladly switches you to another line. I've been on hold this time for 45 minutes. I'm going to walk away and see just how long I can possibly be on hold. The AI is poorly trained. The actual customer support is non-existent. If this continues I'll close both of my Imprint card accounts. I have over 6 other cards I can use instead. Update: After over an hour on hold someone finally answered. Then it took them almost another hour to verify that I didn't have a payment due. They had no reasonable answer to why I was getting emails that a payment was due 13 days after I paid the balance. You won't easily find it online, but their support email address is simply support at imprint.co

How do we go about filing a class action lawsuit against Imprint?