ImprintReviews of imprint.co

I had my shell card transferred over to imprint. I got the email about my virtual card being set up and to log in to create an account. Well I got all that set up around May 5th. Then it said I could request a physical card so I did. I had no issues getting into the account I set up for the virtual card until it came time to activate my physical card. All I get is my information isn't correct. They also don't recognize my phone number. I have been round and round with AI chat and AI phone call. I just keep getting directed to one or the other and get no human. So here I am sat with a physical credit card I can't activate and a virtual card that I have no clue what's going on with it. After reading all the horror stories of imprint and not being able to get a person to talk to I have decided I'm not even worried about activating this card. Luckily I have no balance on the other card so I'm not in a bind like most whose cards with balances transferred over. It just looks like everyone's information did not transfer correctly so no one can get in to the new accounts. I'd totally cancel the card if I could, but I can't get in to do so. So I will either report this as not being my card when it shows up on credit karma and will go that route or hopefully it will cancel itself since I can't activate it anyways. Definitely never care to deal with imprint after this fiasco.

I agree with everyone on here. This company is horrible. Did anyone else receive a certified envelope that you had to sign for and it only had something saying my payment was due by the 25, which I had just paid. If they sent that letter to everyone, it was a waste of money and paper. Then I got an email today saying that I still need to make my payment.....although the website says it as paid and calling their useless phone number also said I had paid it. I will be completely paying off this card and cancelling. I don't even have any Shell stations near where I live now so only used it when traveling. Customer Service is horrible. Treating us all like we don't pay our bills every month is just unbelievable. How do you run a company like this?

So, I stopped using my shell card a year ago because their rewards are so low it's insulting. I closed my account then. Fast forward to this week, I open my Imprint app and a virtual shell card is staring me in the face. Imprint has worked fine for my HEB card, but I can't get rid of this Shell card in the app because customer service literally does not work. It even says on their website which AI number to call to close the account but the voice stops responding to any questions and just asks if I'm still there a minute later. This is incompetence at its finest and no I will not be activating a new card just because you shove it in my face. Additionally, on a computer the Shell card doesn't show as "Active" in the wallet, but in the Imprint app it does. For companies rolling in billions of dollars, you'd think they could be bothered to use a few thousand for a basic validation of the customer service workflow before dumping this hot turd on the public. If Shell and Imprint want to alienate customers and ensure anger and negativity is associated with their brands, then they're doing a fine job.

Shell switched over to Imprint credit cards. You cannot get any help from customer service. They want your full SSN even though I have the card & have used it. The email support given says that its not in service at this time. I called Shell & you get the same AI loop. Shell - why did you switch? A bad look for Shell as well.

New "Shell" Imprint Master Card is not really a 1. It's a zero. All these negative reviews are on target. Can't get them on the phone, can't reach them by email, no mailing address. Imprint is a ghost company (if a company at all). Their supposed website asks for your name, DOB and full SSN. No way! I had a Shell credit card for years but I am trying to cancel this new "Imprint" card. Problem is: I can't contact anyone to cancel. Phone numbers don't connect. Beware. I don't know if this is a scam but it has all the indicators. HORRIBLE. AWFUL. ZERO. HATE IT.

Shell Imprint sent one card only, with my deceased wife's name on it. I can only talk to the telephone robot, which told me it will not refer me to a person in Customer Service. I have been unable to resolve any issue with Shell Imprint. It's garbage.

On May 16th, I went on my Shell Account on line to pay my monthly bill of $120.15 and received a confirmation number of the payment transaction. On May 17, 2026, I received an e-mail notifying me that Shell Gas Card (utilizing Citibank) was being moved to a Shell Mastercard which would offer customers a broader purchasing experience while being able to receive discounts on certain purchases. The information in the e-mail stated if you had a Shell Card you would automatically receive the Shell Mastercard. On Tuesday, May 19th I called the Shell Customer Service line on my Shell Card and was on hold for over 2 hours. I decised to hang up and planned to call the next day. On Wednesday, May 20th, I called the Shell Customer Service again and waited on hold for an hour and 30 minutes. I explained my concern that I had not received the Shell Mastercard; however, I did make payment on my balance of $120.15. The representative shared that he could not help me and could not access my account. He shared he could transfer me to someone in the correct department. I was transferred and remained on hold for and hour and 15 minutes before I was connected with another representative who claimed she worked for the billing department. She shared that if I did not have payment in by May 17th the payment would not be processed and to cancel the transaction through my bank. She shared she did not work for the Shell Mastercard company and could not help me to acquire a Shell Mastercard.; however, she had a phone number to Imprint.co number. I wrote down the number verifying the number with the representative. I called that number and was on hold for 45 minutes and when the phone was answered I was informed that the number was a Printing Company and had noting to do with Shell or Mastercard. I then went on line and called the contact number identified on Shell Performance Elite World Mastercard. I remained on hold for over another hour and 45 minutes after listening to an AI voice asking which department I wanted with a laundry list to choose from; once selected I just listened to music playing. There was no indicator as to the time for being on hold. I decided to hang up after being on hold for another hour and a half. I will call my bank tomorrow to cancel my transaction payment of $120.15 through Shell Card Citibank. My plan is to not request a Shell Performance Elite World Mastercard because of the terrible transition of the Shell Gas Card to the Shell Mastercard. Expecting customers to wait on hold for endless hours and a web site which is useless is not where I want to spend my money. It is like a slap in the face over and over again. Do these Corporate Organizations think we are ignorant and a masochist. I would give a Zero star rating if I had that option. There should be a class action lawsuit for all Shell Card holders against Imprint.

2 hours and 53 minutes of wait time over 3 days to get to a person. Double billed in the amount of $97.25, Citi blames Imprint and Imprint blames City. If this is the type of service, I get from Imprint I can find a new company to deal with.