ImprintReviews of imprint.co

I've been a customer of Shell for many years and never had an issues until now. NO live representative and you need a code for everything. I can't get the code to come to my phone and tried a different number with no luck. I'm full of frustration. Whoever thought of changing did a disservice to all of Shell's customers. I had to call the original Shell to get their address to send a payment. Unbelievable!

My Shell card which I've had for many many years was transferred to Imprint. The previous CITI card was on autopay, and had no balance as of the switchover. Imprint started off telling me the balance was double what the last amount was. I've tried unsuccessfully to reach this "company" to no avail. On hold over 1 hour, gave up. I am now supposedly in the queue to be called back, which judging by the comments on numerous sites, including BBB, I will never get called back. If I ever reach an actual person, I will surely be closing the account. It may take going to the Attorney General's office in my state. Horrible excuse for a company. Shell - you screwed up.

Had a shell card through citi. It switched to imprint. The first card didn’t come in the mail and I was advised to order another one. Then I was charged $25.50 that I wasn’t told about for the new card. I asked for it to be refunded because I never got the first card. Actually I never got the second card either. They refused the refund so I closed the entire account. A 40 year customer GONE…over $25.50.

Impossible to reach a human, have been on hold for 3 hours today. If you are on hold for long enough the system just hangs up on you - you don't even have the option to be persistent and wait it out. I am incredibly lucky that the balance on my Shell card was zero'ed out before the transition to imprint.co Their app is broken and their website is broken - neither is able to locate my information to make an account so it is impossible to set up payment information. I was originally calling support so that I could get my account access sorted out, but after seeing the wave of reviews coming in with people having awful experiences I will 100% be closing my account and having this company delete my data through any means necessary. Do not do business with these people! EDIT: After filing a complaint with the BBB I was called by Imprint.co within 2 days. I guess there ARE people working there after all. File complaints, make your voices heard!

I had a Shell Mastercard for several years and was happy with its functionality and service. When they transitioned to Imprint that all went in the tank. The web site is virtually impossible to deal with and the customer service is non existent (I am currently on hold with their 800 number as I write this). I paid my account balance before the transition to Imprint and they are now dunning me for an overdue payment. This is a card carrier to avoid !!!!

This new company is horrible. There is no one to talk to. They won’t let you move on unless they send you a code and they never send you a code and then they try to send you online to send you a code and you still never get it

Imprint Update: After numerous futile attempts at contact I submitted a complaint to the Florida Attorney General's office.

Impossible to get any customer service. Asking for a SSN(Not going to happen) to active a account I've had for 3yrs. Trying to cancel and even that can't be done.