ImprintReviews of imprint.co

IMPRINT IS A TOTAL SCAM!!!!!!!!! The transition from Citi to Imprint for the Shell Performance Mastercard has been an absolute nightmare. I have spent hours dealing with endless AI phone loops, unhelpful automated chat systems, and impossible wait times just trying to reach a live representative. Important account information—like payment due dates and statements—is completely inaccessible. Dealing with this company has been the most frustrating credit card experience I have ever had, and it is a massive downgrade from the previous issuer. I highly advise being incredibly cautious when dealing with Imprint Payments. These are the kind of things that happen when you work with uneducated people or uneducated people are allowed to run a company. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!

Beware! DON'T USE IMPRINT AS NEW SHELL GAS CARD. I have owned and trusted my Shell gas card for over 40 years. Paid off balance every month. Imprint took it over at an alarmingly high 34% interest rate. Can you say "predatory lending"? I have been on hold for hours because the only way to cancel the card is by phone. I have spoken for way too long with annoying chat bot to no avail.

The transition of my Shell card to Imprint has been a disaster. No way to access my account, make a payment or speak to a human. Sorry Shell, we're done.

I WAS a Shell customer for years, but no more. Sucks too that my credit score went down because it was one of the cards I had for a long time, all that history is now gone. As others have stated, total nightmare. I dread calling cancel this account.. So tired of AI. I should be able to cancel my account on the website. Makes no sense to have people call in, to talk to no one.

Absolutely the worst I have been trying to close this account for over a month now. No one ever answers the phone you were hung up on after an hour on wait. No one response to emails. The automated system will refuse to close the account stating that I have a balance even though I have a small credit. This is absolute ridiculous and I suggest that we start a class action lawsuit against this company. Update: finally filed a complaint with Better Business Bureau. This finally got them to resolve my issue and get them to respond. They have since close my account anyone who was looking to do this. I recommend you take this avenue as it finally gets them to do something.

If I could score a negative rating I would! 4 days of trying to call customer service either no one being connected. Waiting 1hr 45 min an a call, attempted to leave information for a call back-no call back received and even tried chatting with no assistance what so ever. We will be closing this account one we cal reach customer service. Worst experience ever!

My card never arrived and it has been reordered and still never arrived. You go throurgh HELL and back to get to an agent and they never answer the phone. I will never use shell again!!!

Received policy documents that I could opt out of sharing my information for marketing purposes at any time and to email to do that. I received an automated reply that they can't service accounts via email and to call them. I had a 30 minutes conversation with several longs holds attempting to do that. The conversation ended with them "putting a note on my file with my request" and said they were unable to send any written or email confirmation that they did that. My request to escalate the request was ignored. Clearly the company does not stand by its agreements with the customer and reflects poorly on the brands they partner with.