ImprintReviews of imprint.co

Very disappointed with the Shell Credit Card transition from Citi to Imprint. I noticed an incorrect interest charge posted to my account on May 19. When I contacted support through the online chat, the virtual assistant could only provide generic responses and repeatedly directed me to call customer service. What's even more frustrating is that there is apparently no way to dispute a charge online. Customers are forced to call a support number, where hold times are extremely long. In 2026, requiring customers to spend significant time waiting on the phone just to question a small, potentially incorrect charge is unacceptable. The previous experience with Citi was far more customer-friendly. Since the migration to Imprint, it feels like customer service has taken a BIG step backward.

I have been on hold for over 2 hours, my last bill (balance of $26.63) was paid to Citi inadvertently due on 6/2, now I need to pay imprint? I want to speak to live person to resolve. Now my call ended because they are busy. wow

I don't want to even give them 1 star, but that's the lowest I can give. Terrible customer service. Billed twice for my balance, couldn't reach anyone, so now they are using my money as a credit. I have not received the additional card we requested, but being asked to activate it. They want the card number to activate, but I haven't received it, so I don't have a number. When I dealt with viritual agent, it told me 6 times to call, but when u call, you are put on hold for hours without any response. Imprint sucks!!!

I had to give one star just to be able to write this review, otherwise it would be a negative star. It's now June 3, 2026 and I still haven't received my new card. I'm unable to check the status of where my card is, or access my new supposed account as i dont have a card yet. The customer service line is always busy, I've waited on hold for an hour, only to be told by the chat bot, we're sorry no agents are available, and then the phone disconnected. This has happened not just once but multiple times. The AI chat bot is not helpful at all, I've even went thru it to order a replacement card, and cancel the not mailed card. Only to go thru the process, then be told the chat bot can't help, and I need to speak to a representative. After having my shell account of 30+ year's this is the treatment you get. Shell you've lost my business.

Why would Shell allow Imprint to abuse the trust of their customers? Promised a call back from Imprint and 5 days later no call. The AI assistant says I was issued a card and it would be at my home in the mail in 10 days. That didnt happen. Days later the voice says I was issued a "virtual card". That hasnt happened. I do need a physical card. Frankly, as filthy as most Shell stations/stores are in DFW area I am ready to cancel my card after 61 years. If this fiasco affects my credit rating I am all for a class action lawsuit against IMPRINT and SHELL.

They never answer phone did not apply a payment to account Balancw was 166 paid 100 said I still ow d 102 something does not compute and I have not used the ca d for 2 weeks

Shell switched my credit card to Imprint Visa. I never received the card. There is literally NO WAY to speak to a human being to rectify the situation. I have tried chat multiple times, which was useless, called customer service and got an endless loop of a recording, and finally was transferred to a representative after screaming "representative" 95 times into the phone on my fifth call. Or so I thought...48 minutes of annoying music and I never spoke to a human. I am sad to say I am done with Shell. Not happy - it was very convenient but this disregard for customer service is outrageous.

Worst experience ever shame on shell For two weeks tried to get a human to discuss not getting two cards. Finally gave up and will go to a different gas station. You cannot cancel the account, you cannot get a human on the phone, automated system says you have to speak to agent which doesn’t exist and have sent multiple emails. Shame on Shell for going with this company, lost a lifelong customer