ImprintReviews of imprint.co

Shell transferred its valued customers to this 3rd rate account servicing company. Instantly, an inferior experience --- impossible to reach by phone or online. Great reason to stop buying Shell gasoline, which I did for rewards and convenience. NO MORE. Warning: Watch out for IMPRINT.

For months, Shell which I had a gas card with, sent emails notifying that they were switching from using Citibank as their credit card landlord, to Imprint Inc. and my gas card was going to become a Mastercard instead. The date it was supposed to be received by me and active was May 18th. The 18th came and went so I reached out to them but they NEVER, and I mean never answer the phone. They have some dumb AI person "help" you instead with as Clark Howard would say is Customer No-Service. There is absolutely no way to contact them The chat they have on their website is a virtual agent and there is no way to contact a live agent. I have yet to receive the physical card with no way to contact them. I would cancel the card but I cannot even do that since it is impossible contact them. Shell really went to hell when they made the switch.

The transition for Shell cards to Imprint has been terrible. No physical card received, but the old one was deactivated. The replacement card ordered online also never arrived. The online chat function is worthless and it is literally impossible to speak to a live representative. Likely to cancel this card.

Shell switched to the Imprint Mastercard, and it has been awful. Shell's corporate office will no longer respond to questions about their branded credit card. Emails to the president of Shell go unanswered. Talking to a live agent is no longer an option. I sat on hold for 12 hours three times in a row, and no one answered the phone. There is no option to dispute a charge, and no option to view your statement. The website is difficult to navigate. Shell will probably lose a lot of customers due to this change. Shell doesn't care about customer service anymore.

Poorest experience of any credit card company I have ever dealt with. They just want you to go online to fix whatever issue you have, and if you have already attempted and asked for a human, they just come back with the same ai response. If you do manage to get transferred to a human, you are on hold for an hour, and then dropped off. I have duplicate items posted to my account, additional user cards have not been received after several attempts. They also did not have the additional user card even setup until after the transition - poor planning. After 30 years of Shell card, will have to look elsewhere. And they probably don't even give a damn. I see other users with the same problem. Somebody needs to call their congressman, and/or complain to the state attorney general's office.

HORRIBLE! I have tried for days to get a customer service person to talk to because I have never received my new Shell/Imprint card. A customer service person happen to call yesterday to see how things were and when I told her how bad it was, she had no words. She told me if I didn't receive my new card (weeks late) soon to call the number that I have been calling for days. I called today and stayed on the phone for a hour--all of a sudden an automated voice comes on and says that no one can take my call and hung up. Shell has been my only gas card for decades and I am cancelling it. What a debacle.

Ever since these idiots have implemented this AI assistant voice after you call customer service, it's impossible to get transfer to a human, it takes 20 minutes or more to bypass the annoying voice, and after another hour or more before someone pic ups. And I am still waiting for the physical card which has been reordered twice.

I am not sure they deserve one star! It has been more than frustrating as using Ai, Virtual Asst, Direct Email to the support team etc has all garnered the same automated responses…. Resulting in no card and no resolution. Additionally- the Ai/ automated features had inaccurate information regarding hours of support services and how to reach an actual person. This never happened prior to Imprint! Do not know why Shell chose this company! They need to get out of this contract!