ImprintReviews of imprint.co

I can't verify the last 4 digits of a card I have not received by mail. I am unable to contact anyone in customer support. Why would Shell treat their customers this way? I believe it is because we, the customers, helped this corporation succeed, and in return, we are left without any support or contact.

🛑IMPRINT🛑NO (ZERO) CUSTOMER SERVICE🛑AI BOTS ONLY🛑NEVER RECEIVED NEW "SHELL" CREDIT CARD🛑ON (PHONE) HOLD FOR OVER 2+HOURS🛑ZERO SUPPORT🛑I'M CLOSING MY SHELL ACCOUNT DUE TO (IMPRINT SNAFU) AND (IMPRINT FUBAR)🛑

Imprint is horrendous. I had a Shell card for over 30 years with no problem. I made a $135 payment before the transfer which wasn’t credited, somehow an extra $100 was added to a zero balance and customer service is non existent. Waited an hour twice and got disconnected. Made complaints to two state agencies. I think I will close this account and maybe that’s what they want.

Impossible to talk to an actual person and the website is confusing as hell. The worst is 0 stars possible?

Absolutely the worst experience I have had with a credit card. I used it one time and will not use it again. Impossible to reach customer service or a human. Website is down, can't access anything. Do not use this card!

Completely ridiculous. My shell card was transferred to Imprint and it's been a nightmare to get a card. I see other reviews that outline the same issue I have. Have never received a physical card but when I try to access information online the site tells me I need to activate using information on the card. The only thing I can connect with is virtual assistants that aren't helping at all. 20 years of loyalty to Shell is not considered closed.

I've been on hold with Customer Service for over 90 minutes, they are, without a doubt the WORST in the world. Been trying to cancel a card that was changed to imprint without my knowledge, have a $0 balance, but the apps don't have the ability to cancel, must speak with an agent. If only they would answer the phone.

Imprint is NOT a Legit company. It is off shore company and when Crate and Barrel overcharged me by $16.74 and the store credited my card account since I had already paid my invoice in full, and by federal law must send me a check upon request within 7 business days, and I called customer service, she claimed that my $16.74 was already processed in April until I told the her that my June statement still showed my credit balance proving I never received any check for my being overcharged. To avoid, wasting time and losing money, Cancel all Imprint Credit cards asap and do not be lured by the promotions. In the end it costs you more money. Imprint is Not Legit. And should be closed !!!