ImprintReviews of imprint.co

I've had my Shell credit card for many years. In May 2026 the account was switched from Citibank to Imprint, the new platform. I was coaxed to set up autopay, which I did. When they transferred my old balance (less than $35) to the new account, they applied it twice, double billing me. I have spent hours and days on the phone with Imprint trying to get a human to straighten this out. After dancing through their automated phone menus and being on hold for hours, no one ever answered. This is terrible customer service, and the double billing issue still exists. If I hadn't set up autopay, they couldn't have double billed me. So I immediately disabled the autopay, but the double charge still exists. I guess they screwed me out of the amount, but they screwed themselves because I will NEVER use this card again.

I also got transferred from our old Shell Citibank to Imprint. Made a payment to the new Imprint service per their instructions on May 29 have contacted them about 40 times got a live person on the phone four times with also my bank representative. They have lost over $800 in payments with no resolution and every time it’s a runaround on the phone with absolutely different information and no resolve. I’m scared to make any more payments to this card until they can find my money. How could shell allow this to happen? This literally is insanity. It had me in tears the other day after four hours on the phone and getting nowhere and the customer service is absolutely terrible just reading off prompts. I have kids in college and this is how they were getting gas now I’m gonna have to figure out another way. I’m probably just going to apply for another credit card and send it to them. However I can’t close this card till they find my payments and I can settle it up. Terrible terrible terrible it’s all I can say.

After decades as a Shell credit card holder, this rollout has been beyond dismal. I never received my card. My secondary cardholder received and activated hers. She tried to use it twice. It has been declined both times. I’ve spent at least five hours on hold or fighting bots with customer service. Finally reached a human who had no grasp of the English language. This is beyond wretched, and I will be looking for another gas credit card immediately. Major fail, Shell. Major fail.

In my decades of handling credit cards, this Rakuten Amex from Imprint has been the worst of them all. Card kept getting declined for no apparent reason. Very hard to reach a customer service human that has the power to do anything about it. Each call is no less than 45 minutos between hold times and transfers to different departments. To resolve the declines, they lock the account and ask you to send them verification information, like an ID and a selfie. OK, done. But the declines still happened. Then they ask you to submit an invoice that needs to match the exact merchant name and amount attempted to charge. If the name doesn't match to a letter, they reject the invoice and there is apparently no way to go past that. Absolutely absurd processs that I have never experienced with other credit cards. Closed it after 40 days as I got sick of wasting time on the phone every time I call them, and unable to use the card anyways. Oh the AI bot couldn't close the account --had to wait to speak to a human. This joke of a company, Imprint, should go out of business soon with these customer unfriendly practices. DO NOT GET A CARD ISSUED BY IMPRINT. Good riddance.

Absolutely horrible! Outright incompetent liars! I've waiting for a card since March. They make it impossible to get through. Customer service agents lie and say anything to get off the call! Shell corporate is incompetent for hiring and contracting these idiots!

this is the worst credit card I have ever used in 50 years of my credit history. First of all, I got the co-brand card Turkish Airlines Miles&Smiles VISA (issued by Imprint cc comp.) The advertisement read like, by having this THY Miles&Smles, I would have "lounge access" and other benefits like priority check in, etc.. it is all lies,, none of those applied to the Imprint Visa card.. I tried attempted many times to have access to THY Lounges in L.A.X, or Istanbul Airport.. this card doesn't even deserve to use or co-associate themselves with Turkish Airlines #1 worldwide airline carrier in the world... they barely transferred the miles I earned with charging the visa to Miles&Smiles program., and come to find out my bonus miles will be transferred after I complete a year with them (and they probably hope that I will stay with them after the year..) until then it will take 8 to 12 weeks ( that's what the customer service agent told me on the telephone.) to transfer the miles..!! Agents totally unaware of what they are doing.. it is so unfortunate.. and such a lousy company.. but the worst thing is they associate themselves with those other companies that they co-brand the cards, i.e. THY, Crate&Barrel, H&M and so many others..

I paid my total balance 10 days via my bank. I keep getting a message that my payment is due. My bank paid them and gave me the confirmation number. No human to help clear this up on the imprint end.

I have had the citi shell card for years with excellent customer service. Now you cant even talk to a human I have several drivers that work for me . Every time they go to fuel up the transaction is declined. There is plenty of avaliable credit . This is a terrible thing as a true shell customer. If has consumed atleast 8 hrs of wasted time that I have had to pay my guys to stand around and waite for me to come pay for the fuel. We usually use $2000.00 to $3500.00 a month in fuel . Hate to say it i will be canceling my card and going with Texaco or Mobil. Your services suck! Worthless . Never had these problems as i pay my bills to run my buisness. If I ran my buisness the way you run this I would have no customers!! I wish there was negative stars because even 1 star is to much positive feed back. Im out and know several others as well. Thanks for nothing. Do not get this card!!!