ImprintReviews of imprint.co

I've had nothing but issues since Imprint. Hell, I've not even received the new card yet!! They supposedly have sent me TWO replacement cards of which I have gotten NOTHING. Paying the freaking bill was a colossal nightmare. I love She'll gas. But I am closing my account. The incompetence of Imprint is truly outstanding. They certainly excel and being unable to operate a legitimate enterprise. Shame on Shell Oil for their lack of proper due diligence

Let me preface this with, I have been a loyal Shell customer for the last 25 + years. Needless to say, if I could have left a zero, I would have. No customer service, no response online etc. I am closing my account and never ever setting foot in a shell station again. I do not know who was responsible for this, but they ruined a good business model.

I am appalled at the Imprint leadership team, why did they think they were ready to roll this out. What a disaster. I had auto pay on ky Shell card. Imprint staff told ne that I need to set that up with them. I did onlynro find out that they took my auto pay pmt twice. They did reverse one of them. I have 4 authorized users. I ordered cards online. Never got them, I talked to a customer rep, he cancelled my online order and he reordered them. That was 2.5 weeks ago, still no cards. This is the worst experience ever and Shell will feel it.

***UPDATE AT END*** I had my first telephone interaction with IMPRINT today June 11th (since chat wouldn't work). I've had a Shell Card for MANY, MANY YEARS! I won't get into everything, but I'll just say that giving them "1 Star" is the most generous thing I've done in a VERY, VERY LONG TIME. I'm not going to walk away from this bunch...I'm running! (and Shell too for taking a very long time customer and giving me to this processing place)**********I finally got a card in the mail today. It was sent out (supposedly) early May....I got it July 8! Then, it won't activate no matter how I try and I end up having to call in. This is the card from a couple months ago and they closed this account when they said they'd send another card. I've been waiting a month (so far) for the new card! What's the interest rate they're charging on these cards?????

If I could give them a zero I would. Never received cards, unable to reach a human. I have been a Shell card holder since 1999 - this new transfer to Imprint has been atrocious. Worst customer service ever. Shell has lost a customer.

No way to talk to a real person and the hold music sucks. They never answer the phone, and fighting with the AI is ...

So far the transition of the Shell Credit Card to Imprint has been terrible. I never received the first cards and had to re-order new ones. I still have not received my Imprint cards and it's mid-June. There is no way to talk to a real person through the app, online, or on the phone. Just endless auto-Bot loops. Ironically, the first card showed up today in the mail, but I can't activate it apparently because it was already canceled! Imprint, you need to fix your system, instill trust in your company, and get customers' cards to them post haste. And start putting live customer service reps on the phone!

Shell and Imprint don't even deserve one star! Everything everyone has said about this situation is spot on! Shell canceled my card prior to the new one being received, never did get it. My husband got his new card but had issues using it. I've been waiting since May 18th to receive mine and now received an email stating that Imprint isn't capable of handling joint accounts and I now have to apply for a new card after having the account since 1999! Not happening! Shell has made an Epic failure out of this and we will no longer be using their services.