Impressions VanityReviews of impressionsvanity.com

This POS company has not refund my money. I do not know how you are still in business after stealing money and ruining kids Xmas gifts. I am heading to Cali for a visit MFs!! See you soon!

I ordered and paid for a mirror and acrylic organizer on December 3, 2022. I contacted company on December 20 to cancel order as it had not yet shipped and would clearly not arrive in time for Christmas. I contacted the company three more times after this and have yet to receive a refund or the product. When I track the order it states that it still has not shipped. The answer is always we’ll have to contact the shipping department to proceed. They’ve had my money for over a month and have no urgency at all to help me in any way. My next step I guess will be the BBB.

They do not respond to emails or answer calls. I was sent the incorrect vanity, they claim I ordered the wrong one. I asked for an exchange for the correct one if that was the case, they said they would get back to me and no one has. The 30 days to return an item are almost over too.

I wish I could give this company 0 stars, they are a scam, my mirror doesn’t work properly. The light bulbs don’t work in certain areas, they don’t answer emails or dms, also my table has been yet to ship it has been weeks and I cannot track my order…like… also I ordered certain light bulbs and they gave me the opposite bro I’m sooo mad.

DO NOT BUY FROM THIS COMPANY!!! SAVE YOUR MONEY! I need 3 pieces to complete a drawer from defective parts they sent me, one of the lightbulbs was dented and this is the cheapest quality product I have ever seen. I spent over $2000 with this company and Robielyn Somoza has done nothing but blow me off with filibuster and now just ignores me. I have been trying to get these pieces for OVER A MONTH and she refuses to contact me back. The phone number she has listed is the same as the one on the website and it does not work. This company is a complete joke. Get better quality things from elsewhere and save money.

This is the worst quality vanity I’ve ever seen. I ordered a glass vanity for almost 2k 3 months ago and the glass is cracking all over and the wood is NOT real wood. All the drawers are made of partical board. DO NOT BUY FROM THIS COMPANY ITS A SCAM!!!!!

Very very bad customer service, i paid over $1500 for a mirror pluse shipping and they claimed they called me to ship and they never did.. This is a big scam company be careful from buying anything from that website especially expensive ones. Alert this online company is a scam

I have spent THOUSANDS of dollars with this company, purchasing a slay station, accessories and such. On my last order, I informed impressions that one of the items that I purchased wasn't in the shipment I received. They asked me to send a picture of it...huh??? How am I to send a picture of something I just told you that I never received?? They then told me that since I purchased the shipping insurance to file a claim. The claims dept sent me back to impressions stating no coverage for an item they never sent me. After trying again and again with impressions they kept sending me back to claims, and claims sending me back to impressions, then impressions stop responding to my email. The time I wasted wasnt worth the $30 so I just decided to take my $5000 account elsewhere. Yes, the lost a loyal customer over $30. BTW, you can find all of their pieces (almost identical but better quality) on Amazon and Bed, Bath & Beyond for the regular price of what Impressions sale prices are. Suck it Impressions!!!!