Impressions VanityReviews of impressionsvanity.com

Received the Royale petit LED mirror as a gift and it has stopped charging 30 days later. I contacted the manufacturer and was told that since the mirror was purchased through a third party vendor (ie: Amazon), "their warranty no longer applies." Good to know that a manufacturer won't honor their own warranty on a brand new product. BEWARE!

They deserve 0 stars for playing with my time and having no real customer service . I purchased an item over a month ago. Was sent the incorrect item when I reached out regarding my package they said they were not able to send me what I purchased until I sent back the incorrect item they sent. After the item was returned a week after it was delivered I had to wait for “sales specialist” Silvia Martinez” to return to her office for her to send out the correct item which she stated she made sure it was correct the double checked. finally another week later I receive the package only to have the wrong item sent once again 😂 this company is a joke terrible customer service. This is a very unpleasant experience. Please save your self the trouble , money and time

I am going through the same thing as other people! The packages were too heavy to lift to my apartment building so I had to wait on help for transporting it. They never include in the order email “YOU HAVE 48 HOURS TO CHECK THE PRODUCT IN ORDER TO RECEIVE A REPLACEMENT OR REFUND!” The help came within 3 weeks of the delivery and I assumed within 30 days, they would help me out. The mirror was smashed to pieces and they are saying you had 48 hours to look at it!!! First of all, the delivery was late by almost a week, And second of all I wasn’t even home during the first 48 hours when it did finally arrive because I went away! This company is a complete gyp. They know what they are doing. Shame on me for trusting a company thinking they would do the right thing. I am now out 570$ plus the taxes just for the mirror itself that I waited for the right time to buy because it was always sold out. I am so disappointed and sick to my stomach. Even the people I have seen who looked at it within the first 48 hours have said it took 25 emails to finally get an answer and a replacement. I will continue to post my truthful review everywhere to warn people this is a terrible, unethical, and useless company to go with. I already had a hard time taking the risk that if I was unhappy with it, I would have to return it to California, and now I am completely out of my money. I’m contacting the better business bureau about this issue! NEVER AGAIN.

If I could give them zero stars I would, bought a vanity mirror for my daughter, it was packaged in the flimsiest cardboard box, upon opening it and putting it together, I noticed the base had what looked like a protective film on the front. After numerous attempts to remove it, I realized it was scratches into the metal. I took pictures and sent an email. I received an answer stating that it definitely looked damaged but I was past there 48 hours!! I am basically stuck with a damaged base on a very expensive mirror!! I replied that 48 hours has no bearing on the fact that they delivered a damaged product to me, they answered back sorry you missed your 48 hours. DO NOT WASTE YOUR MONEY ON THESE PRODUCTS, I wish I had seen these reviews before buying mine.

paid 3k for my vanity set which did not come with instructions doesn’t come with any plug ins at all and is not durable wat so ever

i bought a trifold hello kitty mirror and paid extra for a two year long warranty. my mirror somehow completed melted in my suitcase when it was not exposed to heat, and was completely ruined as well as ruined personal belongings beside it. we emailed customer service with photos of my completely melted, still goopy makeup mirror, to which they said they cannot refund or replace and is not in their “warranty” because it is purely “cosmetic damage”. it is completely unusable and ruined my brand new curling iron beside it. do not buy from impressions vanity, you will get overpriced garbage and horrible customer service. truly disappointing and a despicable business model.

I recently received a Hollywood Aurora mirror with Bluetooth it arrived completely DESTROYED!!!! Now I have tried reaching out to them numerous times via email and the phone number listed does not even work! and not a peep back from them at all! I have filed a dispute with my bank regarding this matter! It was packaged POORLY in a thin flimsy asf cardboard box that would not protect a pencil let alone a mirror!!!!! I wish I could give this company NO STARS!!!!! Do not buy from this company!!!!

Horrible! They don’t package their mirrors correctly! I have had 3 mirrors delivered All DAMAGED! Definitely will not be ordering again from this company. They really need to get a better delivery Service or package such delicate items with BUBBLE WRAP!