Impressions VanityReviews of impressionsvanity.com

Just like everyone else I am sorely disappointed with the outcome of my purchase. I bought several cases for Christmas gifts on 12/06. I even paid extra to have it shipped faster. It’s now 01/09 still no product. I tried calling and the number is out of order. They need shut down asap. I contacted the credit card I purchased to get my money back and dispute it on my behalf. Fingers crossed I didn’t get ripped off. It’s a shame all the products seem so nice and of high quality. I had to tell my daughters I didn’t get their gifts on time. Pretty crappy thing to do to people.

I REALLY wanted to like Impressions… I REALLY didn’t want to become one of the many frustrated customers hopping onto various review sites spitting pure vitriol about the many issues they had dealing with this company. And while I will have to raise my hand and count myself among the frustrated, I did not want to write an obviously irate review but simply wanted to calmly explain my experience. I placed an order on November 20th, 2023 for a SlayStation vanity, small LED mirror, and SlayCase. I heard nothing from them regarding my order into December (12/05/2023), and became concerned as their website does indicate 5 - 7 business days processing for large orders and I had expected either an update or a shipping notification by that time. So I emailed customer service that same day to see if they could tell me what was going on. Especially since I was leaving the country for Christmas starting 12/20 and I wanted to be sure I’d be here for the order. I was ignored for two days, and then finally received this unhelpful reply from Samantha Solano,:” Hello, Thank you for contacting our customer support team here at Impressions Vanity. We sincerely apologize for any inconvenience this may have caused you regarding order IVOUS We know you are so excited to receive your items and we appreciate your patience. We can assure you that your order will ship out as soon as soon as possible! Once your order is shipped we will email the tracking number to the email address listed on your order.IVOUS-570654-XXXX”. This of course told me nothing, and I asked her about it again, pressing for more details… she never replied. Luckily a label was made on 12/9, however FedEx did not start moving the package until 12/11 stating “barcode label unreadable and replaced” for every parcel in my order. *sigh* Fast forward now to 12/13, I have most of my order excluding the small mirror which I still have no idea when to expect it. As for the vanity itself, the instructions make Ikea instructions look crystal clear. There are misspellings galore (holes is now “hloes”), and sentences that make no sense (“the plastic pivot towards to the backside of the cabinet before the fixing the screws”), and diagrams that seemingly contradict themselves. It is literally a migraine and a half's worth of frustration just trying to assemble the drawers. I have seen clearer instructions attached to Walmart furniture if I am being honest. As for the quality, it's on par with Walmart in my opinion. It will hold together, but it isn't the sturdiest thing you’re ever going to see. Overall, is the vanity the WORST thing I have ever bought? No. Do I think it's worth the price? Not really. Especially when you factor in the shipping frustrations. I am glad I ordered my large wall mirror from Amazon and not Impressions as I am sure I’d still be waiting for it and frankly Amazon was a lot cheaper.

They won’t allow you to leave a negative review on their website!!!! If there was an option for zero stars that’s what I would give. Worst experience I have ever encountered online. You cannot get a straight forward answer from any of them if you can get ahold of them. They will have to contact me and prove to me differently before I change my review.

Terrible don’t buy nothing!!!

THEY HAVE THE WORST CUSTOMER SERVICE EVER ! THEY DONT HAVE A VALID PHONE NUMBER AND THE EMAIL ADDRESS THEY PROVIDE THEY DO NOT ANSWER BACK I PURCHASED AN ITEM ON THE FOURTH OF THIS MONTH AND I HAVE HEARD NOTHING FROM THEM SINCE ALSO THEY HAVENT EVEN UPDATED MY TRACKING INFO .. BUYERS BEWARE

Worst customer service! I have emailed them multiple time and they do not reply back. I’ve called as well and asked for a supervisor and twice they said one will call me and never did.

I recently moved. In my move the moving company damaged the top half of my vanity. Between myself and the moving companies claim adjuster they keep telling us different things in regards to replacing the unit. First they told the claims adjuster from the moving company that I could repurchase it for the original price. That turned out to be a lie. I sent them a message through their ticket portal trying to place the order and no one responded for a week. They only responded after I complained on social media. When i finally was able to correspond with someone, I asked if I could simply purchase the top half that was damaged and not the whole entire vanity. They said no, that I would have to purchase the entire vanity. Why??? The vanity literally comes in a million pieces. You have to put every single drawer together. The top of the vanity and the vanity drawers are sold as a “bundle” not a “unit”, so why would i not be able to purchase it separate. I will never purchase from them again. It’s not even about the money. You’re basically telling customers if any part of a vanity that is sold as a “bundle” is damaged they have to repurchase and rebuild an entire unit vs purchasing the damaged piece and rebuilding it. There is no way I would ever rebuild and or pay someone to rebuild that entire unit again.

"I have mixed feelings about my experience with Impression Vanity. I purchased a piece of furniture that arrived damaged, and although I tried to notify them, they informed me that they only had a 48-hour window to report any damage. This policy left me dissatisfied, as I did not have time "Enough to fully evaluate the product. It would be great if they considered being more flexible in this regard to provide better customer service. Additionally, the quality of packaging could be improved to prevent future damage in shipments."