Import.ioReviews of import.io

Terrible customer care across the board, from their system to their people... At first they over-billed my account more than $1000+ and it was hell to try and get ahold of someone to resolve it and issue a refund. Recently there was fraudulent use of our account, and it was an even worst issue to resolve. They claimed: "we tried reaching out multiple times to discuss (the additional charges), ...to ensure that you were aware of this" but I didn't receive a single email or call from any of their staff. When I let them know we no longer had access to the account to use the service (therefore how could we cause the additional charges?) let alone cancel, they said "it wasn't their problem" and just billed my card over $1200+ in additional charges. The best thing their people did was cancel my account, unfortunately it was after they charged my credit card over $1,200

Very bad experience. Sales guy promised too much, tool did not live up to expectations and generally very bad SAAS terms. Lure clients into monthly payments without user accept and impossible to get out of again. Overall one of the worst companies I have ever bought from in professional regards.