Import.ioReviews of import.io

The team at Import are fantastic! I've been working with different members of the team on and off over the past 4 years, and they really go the extra mile wherever they can. Great work, feedback is met with a (virtual) smile and taken on board immediately, and they don't hesitate to clarify anything if something is uncertain on either side. The data is pristine and if something ever goes wrong, they're on it before we even get a chance to flag it. Very happy to be working with them more again recently, and I hope it continues!

I’ve worked with Import.io across several client projects where reliable web data was critical, and it’s been one of the more dependable platforms I’ve used. Compared to DIY scraping setups, it saves a lot of time because you’re not constantly fixing broken scripts when sites change. What stands out is the consistency of the data and the support. When something needs adjusting or a source changes, it gets handled without a long back-and-forth. For client work, that reliability matters more than having full control over the scraping infrastructure. It’s a good fit for freelancers or consultants who need production-ready data for clients without building and maintaining a scraping stack themselves.

Great data import serch tool! Saved me hours of manual job! Thank you so much

Terrible customer care across the board, from their system to their people... At first they over-billed my account more than $1000+ and it was hell to try and get ahold of someone to resolve it and issue a refund. Recently there was fraudulent use of our account, and it was an even worst issue to resolve. They claimed: "we tried reaching out multiple times to discuss (the additional charges), ...to ensure that you were aware of this" but I didn't receive a single email or call from any of their staff. When I let them know we no longer had access to the account to use the service (therefore how could we cause the additional charges?) let alone cancel, they said "it wasn't their problem" and just billed my card over $1200+ in additional charges. The best thing their people did was cancel my account, unfortunately it was after they charged my credit card over $1,200

Very bad experience. Sales guy promised too much, tool did not live up to expectations and generally very bad SAAS terms. Lure clients into monthly payments without user accept and impossible to get out of again. Overall one of the worst companies I have ever bought from in professional regards.