ImperfectsReviews of imperfects.com

Pants are decent. Overpriced at $180 for canvas. Then charged $12.99 for shipping, and a $20.00 transaction fee. I wouldn't buy again.

Echoing prior reviews, processing and shipment was slow, sizing was at least 1/2 size off (medium jacket), and return policy was a total joke. Would not even do an exchange after 30 days (xmas present). Their marketing vibe is all Cali-cool-artisanal, while their customer service is BS big-box fine print. Buyer beware.

This independent San Diego apparel brand has a lot of appeal: utilitarian design, quality materials, a distinctive logo and identity. Unfortunately, the brand name proves prophetic — Imperfects. Sizing is wildly inconsistent. Although I am usually true-to-size, the pants in my order were oversized in the waist, leg, and length, while a T-shirt from the same order ran extremely small. The discrepancies made it impossible to determine whether sizing down or switching styles would fix the issue. When I reached out to customer support for help, nobody was home. Multiple emails went unanswered, with no guidance available on fit, sizing, or next steps. Additionally, Imperfects charges a $40 fee to process refunds, even when items do not fit as expected. Rather than supporting the customer, Imperfects places responsibility for their sizing issues on the customer, with its “some of your money back” guarantee and refund policy. Delivery was also slower than expected, taking nine days from order placement to in-state delivery. Combined with the inconsistent sizing and nonexistent support, the overall experience was disappointing and, well, imperfect. Most similar brands cover return shipping when an item doesn’t fit but Imperfects imposes a substantial refund fee, the most onerous I’ve encountered with any online retailer. Exchanging items in hopes of a better fit, when they get around to sending you your order, feels risky. I won’t be returning to Imperfects. The name says it all.

Bought a shirt and pair of their courier pants, loved both but the pants basically fell apart after less than a year. There is a metal buckle in the back that snapped (had to sew a fix) and a few months later the entire inseam just ripped wide open. No response from support

The clothes are made well, the tag says in China. The fit is inaccurate. To return or even exchange anything is impossible. You wait weeks for someone to return an email, if they do at all. Then communication is ten back and forths at least because your question isn't actually read. There is no phone number. On their return portal there is no spot to return for money back) only store credit). The return fee is exorbitant, like $40.

absolute joke of a company and dare i say actually fraudulent. selling clothes that are not even close to standard sizing and then having no refunds, a handling fee for all returns and not paying for the shipment back. would never shop again and advise staying away

Only make a purchase if you are certain about the product. They have a zero return policy. I can’t even get someone to talk to to discuss other options. After an initial email asking about a possible return, I have been ghosted. They won’t return my emails.

Really disappointing return policy. They sell clothes online which you can’t try on and won’t give you a monetary refund when clothes don’t fit. Very poor customer service. Hold your money hostage. Don’t buy things from them