Impact ComputersReviews of impactcomputers.com

Jose was very fast in finding the answer to my question. I appreciate the prompt service.

Been using Impact computers for years now, always been satisfied with their prices and amazing customer service, nothing but 5 stars, wish other vendors would take example of Impact.

I ordered a part for a Lenovo laptop. The part shipped right away and when I contacted customer service via chat, Jose was very helpful in providing me with a tracking number. He was straight to the point and gave me the answers I needed.

Impact sent me the wrong part. After contacting them, they were quick to take my money for a replacement part which was shipped quickly. After that is when the wheels fell off. I was promised RMA instructions the same day but did not receive them. When I followed up a week later, they said my email address was wrong. Funny, they had no problem sending me emails about the purchase of the replacement part. After contacting them again, they "corrected" my email, and they sent me an email with the RMA instructions and refund process for the first part sent. But, they did not want to refund the shipping cost of the wrong part they sent me. I contacted them and was told they would email me the same day with the correct refund amount. Once again, no email. 2 day later I contacted them again and after insisting I receive a full refund and shipping label to return the first, wrong, part they sent me I was told they would do so but would not do business with me again because I wanted to return and get a full refund for a part they sent me in error. Not that I would ever do business with me again, but now they don't want to do business with me because I was do not want to pay for the wrong part or shipping to return it? As of now, I still have not received a shipping label and have grave doubts about how fast I will actually get my refund for the first part. You would have to be desperate or crazy to ever do business with Impact Computer

Though this may be an exception, I had to cancel an order placed the day before. Problem with the PC was not what I first thought and requested a cancellation on their chat line with Dennis. No hassles, no equivocation. Just OK, no problem. Much easier than I expected. Hard to fault that sort of experience.

I don't have a problem with the parts. But when you overcharge for shipping and tell me over the phone that you can't choose shipping methods and you "sometimes overcharge for shipping" - that's classy. Case in point, I work for the USPS and my orders were sent First Class. You print the labels right? There is a selection between First-class and Priority, even when you use ups generated labels. I was charged Priority rate but received slower (First class) service. At most, First Class in the envelope I was sent should be no more that $2.32, but you charge $6.15. I know these envelopes do not cost $3.83 apiece. You could've stuck it in a Priority envelope, which you can order free at ups. You also say it's the cost of doing business? How so? Your USPS carrier picks up your packages free of charge, so you don't use any gas. So yeah, make sure you're order is big, or they'll bag you for a high shipping charge and send it via a slower service.

I worked with Dennis in Product Support Chat to help me find the right LCD for a friend's computer that I was repairing. There were a number that were compatible. I hadnt taken the LCD out yet, and Dennis was willing to wait the 10 minutes or so it took me to do so. Once we got the LCD out, he had the right part number for me, and it turned out to be different (and slightly less expensive) than the one I was looking at. We have ordered a few things in the past from Impact for the IT deparment at our company, and they have always come through with the parts we need at the right prices! Definitely recommend!

As a computer parts reseller, I know it is important to get quality products that will not end up being DOA. I have been working with Impact for many years, and I've never had to send something back; they only sell originals, and great quality, and great prices. When they do sell generics, they say it. Ralph is our sales rep, he always makes sure that our orders are taken good care of, and since we live in the area, we get the perk of having next-day shipping for the price of ground! Plus, it's always nice to get a free mousepad in the box from time to time :)