imaware™imaware™ is the at-home health testing leader and provides patients with the tools and data to enable awareness to chronic illness, empowering them to live a healthier life. imaware™ at-home tests come with physician oversight, are easy and painless, and are validated to be as precise as traditional lab tests. imaware™ offers tests for prediabetes, cardiovascular disease, and many other conditions starting at $79 per test. For more information, please visit us online at imaware.health
imaware™ (imaware.health) has 174 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mandy
Nothing in the test says you should be eating a lot of gluten before you take the test. It's cut back months before for calorie considerations. After reading up on celiac and testing, I now think the test was inaccurate because I was barely eating any and hadn't been for sometime. I thought just a little should be enough for the test. My DNA says I'm likely to have celiac and my aunt was just diagnosed with it (after I did my test).
Sharon
I mailed my sample out on June 10th, and did not hear anything until I finally emailed on the 22nd. I was promptly emailed back, and was told I would definitely have my results very soon. Unfortunately, it is the 27th today, and I have still not received results. I am quite disappointed. The only reason I gave more than one star is because the email response I got was very courteous. But I just can’t really be satisfied with my experience, when I never did get the test results I was seeking.
Response from imaware™Jun 28, 2019
Sharon, Trustpilot reviews are sent to customer who have received their results. We sincerely apologize for this issue, and our team will look into this immediately and reach out to you tomorrow morning.
Dan
First of all. The first email I recieved from your company had an instructional video on how to operate the blood draw equipment. This video never worked. I have gone back to the web page and the video would never load. Therefore, the reason it took me so long to send my blood sample back was because I believed, due to the instructions, that I had to watch the video first. Next, I decided I would go ahead and go through the process without watching the video. The picture instructions were helpful. Yet, the first lancit I attempted to take the cap off of broke. Thank goodness, I thought, that there was a second lancit. Well, I was able to take the cap off successfully but when I attempted to pearce my finger the lancit was too short. Therefore I had to cut my own finger with a razor blade to draw blood. The rest of the process was easy enough and I sent it off to you.
Response from imaware™May 15, 2019
Hi Dan, we're really sorry you were not able to access the video (located here - https://portal.imaware.health/use-imaware) Our team will reach out to follow-up with you.
Misty
They do not give levels, just pos or neg
Response from imaware™Apr 26, 2019
Hello Misty, we're sorry you were unable to view the detailed section of our report, that includes individual biomarker results, ROC analysis and scientific references. Our team called you yesterday to help you access the report, as you'll notice it has a lot of detail as you had hoped/requested. Please let us know if you have any further questions we're here to help!
Christopher
Not enough detail about: - description of the results - testing methodology that was used I would be embarrassed to present these results to a rheumatologist and I'm sure he will require testing at a professional lab.
Response from imaware™Mar 28, 2019
Hi Christopher, we're sorry you didn't have the best experience with our report. Our team reached out to you to help you better access the information on pages 3 and onwards of the report that provide this level of information. Our reports were designed alongside leading rheumatologists, and provide further detail including individual biomarker details, range, and cutoff, as well as ROC analysis by biomarker. We also include patient symptoms and lastly over 15 additional references that showcase the depth of our test.
