Jefrey
I called to ask that the $19.00 fee for…
I called to ask what is the $19.00 fee for adding an additional user on my account? So I called and have the additional person removed and get the $19 credit back to my account, I was told I would not be charged $19! I was charged $19 on my account the next day. I called back in to tell her customer service rep what happened and she said I don’t see where the Aut user was removed? And then she closed the entire account? I had to call back in and ask for supervisor and he alerted me that the account was closed, by the last person I’ve spoken with? That’s terrible customer service. I didn’t call in to have the account close. I called in to make sure $19 would be refunded to my account.
Response from ImagineOct 8, 2026
Thank you for taking the time to share your experience. We will pass this along to the team for feedback.