customer
There was an error on Image Pointe's…
There was an error on Image Pointe's part and there was no urgency in getting our product back to us quickly. They were picked up - but no urgency (in customer service) in correcting the error and getting our shirts back to us quickly. Knowing this was a historic event and a short window for sales. We missed that window. However, My salesperson is great. The shirts come in full of cardboard so we have to lint roll the shirts. (It appears to be new boxes and there is cardboard dust and particle in the boxes).
Response from Image PointeJun 16, 2026
Thank you for taking the time to share your feedback. We’re truly sorry that your experience didn’t meet the standard we strive for. At Image Pointe, we strive to get every order out the door as quickly as possible and understand that timing can be just as important as the product itself. In this case, we clearly missed the mark, and we sincerely apologize for the impact that had on your organization. We're glad your salesperson provided great service, but we would love to understand your situation more thoroughly. Please feel free to contact directly at [email protected] so she can personally look into the situation and work with our team on an appropriate resolution. Thank you again for your honest feedback and for giving us the opportunity to improve!