IlovehueReviews of ilovehue.store

I wish I would have found these reviews before I ordered. Just know that this product is not coming from L.A., but is shipped from Yanwen. Cheap plastic, though if you click on specs it does say molded ABS, so that was my bad for assuming “luxury” meant glass. Shipping will take weeks, and the product, no matter how little you paid for it, isn’t worth it. It amuses me that someone went through the trouble to respond to every hideous review, but technically what they say in response is accurate. So there’s that. I’m still a sucker for falling for it. Won’t make that mistake again.

Terrible company, and their products are extremely cheap. Their mushroom lamps are flimsy, made of cheap plastic, and instead of a bulb have cheap LED strips that don't work.

I ordered a lamp for my wife's birthday more than a month in advance of said birthday. Weeks went by. No lamp and no response from the company. I sent an email marked "URGENT" to ask for an eta. They said they'd check into it. A few days before my wife's birthday, I sent another email with the subject line "PLEASE CANCEL ORDER" and was notified that it could not be canceled and that "sale items could not be returned." I was able to find a larger, better lamp on Amazon that was shipped overnight in time for her birthday. 3 weeks later the package arrived (7 weeks total) and the product quality was inferior, there was no USB cord, no LED bulb, and no instructions of any kind. Only then (and I have learned my lesson) did I go on Trustpilot to see if others had the same problems, which, of course, many have. I have asked them for a "courtesy refund" as many of their vociferous responses to dissatisfied customers on this site were instructed to do. I'll come back here and report their response to my request.

This company takes your payment but does not fulfill them.It's been 25 days since placing the order but they don't respond to your emails. I have contacted them multiple times about this but no response. They responded once saying "Contacting courier". Please stay away from this scam company.

I purchased a lamp at what seemed to be full price. When the lamp arrived, it seemed cheap and like one I could have bought for 1/3 of the price on Amazon. I just didn't like it. When I asked about returning, they informed me because it was on sale that I couldn't return it, because I had purchased it at a significant discount. NOWHERE was this listed when I purchased the lamp, that it was a final sale. I went back to the website and it says everything is 50% off. There is nothing listed on their current website that implies purchasing their products at 50% off is a final sale. And is that a sale if everything is *always* the same sale price? Customer service is not replying to my emails. DO NOT PURCHASE from this company.

Terrible company, falsely advertising items as luxury and their lamps are literally plastic. You can buy the same mushroom lamp on amazon for cheaper and they actually offer returns. This scam of a company claims to have limited stock to pressure you into buying and list items on sale when they have a warehouse full and the “sale” is just so you CANNOT RETURN the item. DO NOT SHOP HERE - customer service was also highly unaccommodating with the poor experience, Its all a ploy to have you spend too much money on fake ass stuff. AVOID AT ALL COSTS

This company taught me to look at reviews first before purchasing. SCAM. I ordered two lamps, saw how cheap they were and wanted to return the day I received them. They told me I can return- but I have to send it to that long address in China. I’m confused, the website says they’re Los Angeles based. I’m even more confused because they don’t tell you their return shipping is anywhere in China and not LA or even America. I tell them they can’t do that- they don’t warn users about anything. Their website lies. They told me they’ll talk to their ‘fulfillment team’. Apparently now after days of waiting again and following up, they said they can’t do a return because the items I bought were on sale. Well guess what, their website is perpetually in a sale every single day. So now it’s impossible to return. Eventually I found out they are using a company called Shopify. I tried reaching out to their customer service, which seems to only help people who operate a business through them. When I finally did reach a person after days of trying, they told me to dispute my claim so that’s what I did. I provided all the information to my bank, and they built a case and I got my refund that way. I have asked ilovehue for their business address several times, as well as the name of the person I was communicating with. Without that info it makes it hard to report a company that scams people. They have not answered any emails of mine asking for their business address. I genuinely believe any good review on this company has been made by them to hide how awful they are. STAY AWAY!! Response: I have reached out and my emails have been ignored. I was told I can have a refund and then denied. Your website is forever in a sale making it impossible to return any items. I have all the evidence I need for this issue, including your response now. Following up again. Reached out about this “ensuring” I’ll get a courtesy refund and never heard back! Lol

Trash. Received lamp, which leans sideways and has a very dim light. When asked for return address, was told by this supposedly "LA-based" company to return to: 3rd Floor, Building 2, Baiwei Industrial Park, No. 170, Xiangshan Road, Qinghuang Village, Qingxi Town, Dongguan City, Guangdong Province (enter from the main door and keep to the left). SCAM. Do not order from this company. Update 10/1/2024: The lamp now does not turn on at all. Regardless, prior to this I disputed the transaction with AmEx, who credited my account, resolving it that way. If all else fails (which it will with this company, contact your credit card company for resolution.