Susan
I received in the mail CBD Gummies from Green Ape
I received in the mail CBD Gummies from Green Ape at the beginning of December. I don’t remember ordering these, so I looked in my e-mails to see if I had received any confirmation. I couldn’t find anything from Green Ape. I looked on my credit card charges & found that I had been charged $65.98 on 12/4/20. I went on the Green Ape website & sent 2 e-mails saying I wanted to return this item, get a refund & which address to mail them back. I never received any replies. I sent them to the address on Hudson Street in Denver, CO that is on the website. I tracked the package & found out it was being returned to me !? I called the phone number on their website, finally was able to talk to someone. I explained everything to Tyler who gave me the address in FL to send it back. On the package, there was a sticker saying “return to sender, unable to forward.” There was no explanation, I never received an e-mail with an explanation, nothing!! What kind of company does this!!?? I’m shocked with their lack of customer care & outraged!! Then I looked at my charges on my card & found I have another charge pending for $65.98 today! I am so outraged!! I cancelled my card so they can not continue charging me for something I didn’t order & when that order arrives, I will have it returned to sender! And I have to pay more shipping charges for something I don’t want!!! Horrible Customer Service!!



