customer
Avoid at all costs.
When I asked Ilines about the negative reviews, they were quick to blame the customer and they were very convincing. If the positive reviews are genuine, they may occasionally do a good job. We, however, wound up with our belongings in a hostage situation in France, through no fault of the French company but I place the blame squarely on Ilines. Our total cost, with port fees, insurance and additional costs added by Ilines, was more than double the original quote. If you choose to go with this company, do read the fine print as they have had legal battles before. And have your checkbook ready.
Response from iLines InternationalMay 7, 2026
Dear Valued Customer, We appreciate all feedback, but it is important to correct the numerous inaccuracies in your review so future customers have the full and factual context. Your shipment was never held by iLines. The delay in France occurred because the destination agent could not deliver your cargo while there was an outstanding invoice at origin. This invoice was due before the vessel sailed but was left unpaid. Although the payment was delayed, we still allowed your shipment to sail without holding it. At destination, the agent also required payment of the standard port fees before delivery especially due to unpaid invoice left on the US side. The port fees are not controlled by iLines and disclosed upfront prior to initiating the booking as well as disclosed in the quote and booking docs provided at the start of everything. Yet we still stepped in and negotiated a reduction as a courtesy, without being asked. Once you finally submitted the outstanding payments, delivery was completed immediately. There was no “hostage situation”, only a delay caused by unpaid charges and communication. Regarding pricing, your shipment was not double the quote. You were charged only for the services you selected, including the insurance you voluntarily opted into, which you could have declined. All charges were disclosed upfront prior to contracting with iLines. Suggesting otherwise is misleading. Throughout the process, our team made extensive efforts to communicate with you via phone, email, text, and WhatsApp regarding time‑sensitive matters. Payments were repeatedly delayed, and communication was inconsistent, often only at your convenience, even after we advised urgency. One of our staff members was subjected to inappropriate language while sending standard reminders, and afterward you refused communication from certain departments, which made coordination more difficult. Despite this, we continued to assist you and ensured your shipment moved forward. We waived all late fees and even absorbed certain costs ourselves to help complete your shipment smoothly. To receive a one‑star review after providing customized, personal assistance throughout the entire process is disappointing and does not reflect the service we provided. Especially when the review includes false statements and misleading claims about our company. We stand firmly behind the accuracy, transparency, and professionalism of the service provided, and we remain committed to supporting our customers in any way we can; even in challenging situations. - iLines Team