ikonpass.comReviews of ikonpass.com

Poor, non-competitive refund policy. I have to have a total hip replacement, and IKON will not defer, or refund, my pass. Said there is nothing I can do since I didn't purchase their insurance policy, which is 7.5% of a passes cost! Their main competitor, Epic Pass, offers free protection with a valid excuse. Epic has refunded my entire cost for this year's pass. Obviously, I will never purchase an IKON pass again, nor ski at their resorts. Keep this in mind when you consider purchasing an IKON pass in the future.

Perks for hotels and friends and family discounts have become a joke. Too restrictive to use and too many locations don't honor the friends and family discounts. Started with Mammoth Pass years ago and went to the Ikon Pass later, both of which were very worthwhile. No more, I will not be purchasing this pass again.

We have been loyal Ikon Pass holders for 5 years. This season my son broke his thumb and is out for the year. We asked to defer our passes and were told no. That is $3,000 gone. No compassion. No flexibility. No help. There is no customer service email, no one to escalate to, and no accountability. Once Ikon has your money, you are completely on your own. Extremely disappointing and frustrating. Do not buy Ikon!!

My husband and I purchased an Ikon Pass for the 2025-2026. My husband is medically unable to use the pass due to a serious injury (Achilles rupture) that occurred unrelated to skiing, and he never used or activated the pass at all. When I contacted Ikon Pass customer service to request a refund or at least a deferral to a future season, I was told that refunds are not allowed under any circumstances after December 11th without insurance and that they would not offer any form of make-good for the unused pass. This was despite the fact that the pass was never used, and given the high cost of the product and the unexpected medical situation, I feel this policy is unfair and inflexible. All I’m asking for is at least a deferral or credit that does not expire without notice.

I’m posting this to warn other customers. Ikon Pass refused to refund an entirely unused digital pass that was purchased by mistake. No physical product, no service used, and the season hasn’t even started, yet they still kept the full amount. Their website groups all passes under the same “Ikon Pass” brand and promotes access to many destinations, but it’s not made clear that the cheaper passes quietly exclude major mountains until after checkout. When I caught the mistake, I called immediately and politely asked for a one-time courtesy refund. Even though the pass was never used, they refused under any circumstance. This kind of “no refund even for unused digital items” policy is incredibly unfair and feels predatory. A reputable company would simply reverse the transaction. If you’re considering buying an Ikon Pass, be extremely careful, one wrong click and they keep your money.

I purchased a 4-day Ikon Pass for the 2024–2025 season and went snowboarding in Utah at Solitude, which connects seamlessly with Brighton via trails. Naturally, I explored both areas — something many do, especially since the pass includes both resorts. On my fourth day, I discovered my pass was invalid. Ikon had counted each day I visited both Solitude and Brighton as two separate uses — something I was never warned about when buying the pass. There was no mention of this anywhere on the pass or website at the time. Despite explaining I had rented snowboarding equipment for four full days and was already on the slope, customer service offered zero solutions — only recommending I purchase a new $900 season pass. This was an incredibly disappointing experience. Ikon needs to be transparent about how resort access is counted and treat customers with more care. I won’t be using their service again.

I would give a 0 star rating if that was an option. Im baffled at the customer service that is almost non existent. Long story short i purchased a base pass towards the end of November 2024 with the initial plan to go hit up some mountains in alberta and bc before i flew out to ontario before the new year hit and additionally would use it some more physically in Ontario BUT of course Canada Post went on strike and with this being my first season and being unfamiliar with majority of things .. I had 0 knowledge that you can get pass printed at mountains/resorts. I returned from the holidays and I had still not received it in the mail which is when i reached out to ikon pass support via email. Mind you i requested for my pass to be deferred for the following year as i literaly have used 0 days and instagrams good ol ikon pass handle decided to slap me with a oh here is the customer service number after already emailing support a month ago and being completely ghosted with no response at all. Sorry guys but dont tell your customers that they were all emailed information about how to print and when it was printed etc so forth when that is falsely even close to true. I have deleted 0 emails from ikon pass and aside from alot of advertisements about getting packaged bundles for ski destinations and so forth or there only being so many days left to "upgrade pass" or to give 25% off to your friends etc .. there literally was absolutely NO email sent to me about deferment.

I purchased a 4-day session pass and deferred it's use to the following year. Instead of 4 sessions to use the following year, I was given a credit that had to be used by December. It seems they they've constructed this deferral program with the intent not to honor it.