ikonpass.comReviews of ikonpass.com

It's just awful. Every year the prices go up and the quality goes down. From reservations needed to use the pass, to requiring parking reservations, to limiting days at most resorts it's just become a organized theft. Then if you do get skiing it's just an awful experience from top to bottom. I used to buy a pass for my whole family every year. This is the first time all of my kids just want to quit resort skiing. The lines are awful. The food sucks, the skiing experience is crowded. They have removed all enjoyment from skiing and turned it into a money vacuum. Rather sad actually... But after having some type of ski pass for over 35 years. And buying passes for my children for over 20 years. This will be the first winter we don't do it Not because I can't afford it. But because no one wants to do it anymore. Not even my kids who get their passes from me... They don't even want a free one because it's not worth the hassle. Bye ikon.

Renewal of ikonpass april 16 2026 It took me 3hrs to renew. Did try to login with phone and computer with chrome,edge or safari everything was not working. At the end i had my renewal rebate(25$) and was to much waiting for my daughter rebate so i just terminated both renewals but 1 renewal rebate only. I was so frustrated!! Iko knows the overflow created when last day of renewal they should have a site capable of more traffic They don’t mind ikon prefer people paying the new price 🤬

Horrible customer service. I had a baby so I had to defer my pass. When I went to buy another one, they said my credit expired because I missed one year. Their solution was a $50 credit—hardly makes up for a $900 loss. Will never purchase this pass again.

I'm a new customer and have purchased a pass but the website continuously refuses to accept a photo upload from me despite trying innumerable formats all of which meet the indicated specifications. Then I tried calling the 'helpline' and no response for 30 minutes (and holding). Plus you cannot email them to ask for help. This is rotten customer service and infuriating. Be warned.

Tickets are being sold for dates when the venue is closed. This is misleading and creates unnecessary hassle for customers.

Brutal customer service. - Not able to refund or defer pass with no use. I would not recommend this pass.

Do not purchase the IKON pass. I have had a pass every year and enjoyed the mountain. As a local, I purchased the pass so I can ski Steamboat. This is the only place I'm able to ski. The 25/26 pass - NO REFUNDS NO TRANSFER TO NEXT SEASON. I get it , BUT this season is a bust. The mountain has been a not safe place to ski. I called and when I spoke to the person - he sounded like he was reading off the card, same with the person I spoke to next .It's too bad that the company does not try and work with their loyal customers. I won't be buying a pass moving forward. I'm sure they have lost millions with the poor ski conditions. This is most likely why they won't consider moving the pass to next season .It's all about bottom line.

The worst customer service and communication, don’t do it. easier getting a day pass. these people are liars and they just are there to take your money.