RAMI S.
Very disappointing experience
I booked a car through iGetonboard, completed the payment, and received confirmation. But later, they changed the rental price without my approval and sent me a new voucher with a higher rate. This was done after payment, which is completely unprofessional and unacceptable. I contacted support and was told the price changed due to the rental company. That’s not my responsibility — I booked based on the price shown and confirmed. It’s frustrating and has seriously damaged my trust in this platform. If you’re looking for a reliable booking service, I strongly recommend looking elsewhere.
Response from iGetonboardAug 23, 2025
Dear Customer, Thank you for your feedback. However, we would like to clarify that your booking was made on request, which means it required confirmation from the rental company before being finalized. Once the original rental provider declined your request, we promptly offered you the most affordable and closest available alternative, with similar terms to the initial option. No final confirmation or payment was processed on the original booking without the supplier’s approval. We understand that this may have caused confusion, but our process always ensures that no unconfirmed service is charged or guaranteed. If you need further clarification or support, we remain at your complete disposal. Best regards, The iGetonboard Customer Service Team