iGB MerchWe capture and create value by helping our customers personalize their own items.Express love and affection your way!
iGB Merch (igbmerch.com) has 52 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Michael A.
I am not sure if my order went through. How can I confirm that it did?
Response from iGB MerchMay 30, 2023
Thank you for choosing our store. To confirm that your order was went through or not, please send us an email to our address [email protected] (includes your email, recipient name, etc.) so that we can check your information on our system. We would love to hear from you.
DAT UCE S.
100% Great quality! Truly satisfied with my purchase!
Response from iGB MerchMay 30, 2023
We are so glad to hear about your satisfaction when using our service. You have been an amazing customer and we are extremely grateful to have your business.
KAREN S.
My jersey came with misspelled words in big bold letters and I asked for a refund and was told all I could get back is $15!!! I sent them the picture of the jersey, they admitted their incompetency but apologized but still will not refund my money! I look like a moron wearing a jersey with misspelled huge letters. This is a great reason to BUY AMERICAN PRODUCTS!!!! At least you'll get a proper refund especially when the company messed up your order!!
Response from iGB MerchMay 30, 2023
Please accept our sincerest apologies that your experience was anything less than you should expect from our store. We sent you an email to provide a better solution for this problem so could you please reply our email? We would love to hear from you.
william C.
The t-shirt I received was terrible, the material was not worth the money I paid. Will never come back again!!!!!!
Response from iGB MerchMay 30, 2023
First of all, we sincerely apologize that you did not have a good experience when using our service. Could you please send us a photo whole of your shirt to our address [email protected]? Then, we can find a solution to rectify your problem easier than now. We would love to hear from you.
chris B.
They are very nice people they gave me tracking number to figure out where my items is Also very helpful and very genuine when I ask questions it was answer and solved
Response from iGB MerchMay 30, 2023
We highly appreciate your update on this order. You have been an amazing customer and we are extremely grateful to have your business.
Christie
BUYER BEWARE!! HORRIBLE CUSTOMER SERVICE. If I could give "0" stars I would have. Will never use this company again. Lack of customer support is their #1 problem. Takes a week or longer to get any reply to issues. I ordered product and after several weeks of hearing nothing (but my card being charged) I emailed customer support to inquired as to when I might expect item to be delivered because it was a Christmas gift, it took them over a week to get back to me and replied with my tracking information Christmas evening. I had already purchased another item to replace this and they would not authorize a return. There return policy is awful. If they had communicated with me better/quicker, I never would have order a replacement item. It was their fault I needed to return the item, however they refused since the item was not damaged. I am stuck with a product I do not need/want. Their only compensation was to credit me back $15.00 for my unpleasant experience. My purchased was over $60.
Leroy
Ordered a sweatshirt Dec. 13 for a Xmas present. Why is it still in China. Bogus. And they keep lying.
Jonathan B.
Nowhere on the website does it say that their clothing comes from China which means it's going to be a mile too small if I would have known that I would have never placed an order with this company! Absolutely ridiculous!
