iFLY Indoor Skydiving USReviews of iflyworld.com

Poor service, hard sales, expensive. I contacted them before writing this review, they didn’t bother…

Ifly 1/10 under new idiot managements. I’m a pro flyer. Torture of one hour to check in which caused two missed 10 minute flights. Flights were for 1 1/2 of time but it took 7 hours to finish . Unorganized kids running show. All great ex employees fled but one who is a scammer. Staff gets commission on flights so they decrease wind speed so you fail and need to ask for more time . $$$$$$. Toilets, floors filthy, all lockers broken, poor peripheral instructions causing injuries in tunnel. $1200 per hour for complete disorganization of hours of delays.

My daughter had 4 minutes of flight time booked, and my son 2. Instructor suggested she takes the 4 minutes as 2 of 2min. My daughter didn't get on well, so she was in the wind tunnel for 30 sec first time, then 40 sec the second. The instructor did not offer her to try again (and again), so she can at least have 4 goes (4 attempts at 1min), and she didn't offer my son extra time (he absolutely loved it and did very well in there). I felt we were robbed tbh, considering they're selling one minute flight at £14 as a discounted rate. I contacted the centre after, to be told they can only go with CCTV and the instructor's word, and they said that they offered my son extra time which is an outright lie. They've said they cannot offer refunds as the vouchers were "booked and flown". I have had a few emails back and forth with a receptionist. The manager, despite initially emailing me to query my low score on feedback form, has not engaged in the conversation at all. My son also wanted to do the hifly add-on, and got overlooked. Despite the fact that I knocked on the glass and brought it to the instructor's attention, and she understood me, she proceeded to do the instructor demo flight. On both counts I have basically been called a liar (the instructor's account was different to mine), although they referred to it as a "misunderstanding". It is a shame, as the experience itself looks awesome. But given our experience I would not recommend i-fly Basingstoke! I drove for 2 hrs to get there for the experience, what saved the day was the Aquadrome next door!

Placed order almost 2 months ago and have never received order. Messaged store and they said problem with tracking number that they would pass info on. Emailed them again and told them I wanted refund and then never got a reply back. I would advise not to order.

I got the voucher as a gift for my birthday. On the day, someone had thrown themselves under the train and all trains to Milton Keynes from London had been cancelled on the day. I've explained the situation to iFLY on the day and again when rebooking. They whacked me with £15 rescheduling fee. Not really fair, the situation ruined my birthday and I doubt the experience will make up for it. Absolutely no empathy from the customer service agents who gave me the general talk that from a business stand point, they'll losing money because nobody attends the spot (funny, because they've offered me later spots on the day with no fee which I couldn't attend anyway because of the train situation). Not recommended.

I would not waste your time spent my 30th birthday 4 hours there and back in the car for 4 minutes fly time held in one position, they charge an extra 10 pound to go High it abit of a joke 100 quid and a terrible day, they let other people go before us the vr is shocking don't waste your money, especially your birthday doing this.

I went to Ifly as part of a team building activity for the people I work with. I was asked - in front of the whole group - why I was not flying. (I have a heart condition) I replied I was just not flying that day. And the person asked, "But Why?" This was not anything I felt I needed to disclose. When we got upstairs I was asked again why I was not flying. This time I told him the name of my heart condition. I know they are asking this question so they can overcome your objection and sell you more time in the wind tunnel. But it was rude and embarrassing. The instructor spend most of the time talking about himself.

NOT FOR ATHLETES! Absolute garbage! Booked a 3-flight with high flying. Check in at 2:00. Waited until 2:30 for "class" to start. 4 minute video. Legitimately the best part of this dumpster hub. 3:00 flight time. Two kids, two adults, and two random members who the instructor let go ahead of us. Us 2:00 minutes, friends of the employees 4:00. 3x flights approx. 8 minutes total tunnel time. Roughly $870-1400 an hour for a ringworm circle of washed-out BUDS cadets and LDE marines. Good luck. You won't find me or anyone else I know at this place ever again.