last C.
Excuses, excuses! After 6 months, STILL waiting……
After 6 months (it took almost 6 months to get PART of my order) and 2 broken stone tabletops later, I am STILL trying to get my tabletop!!! They begged me not to file a claim on PayPal and I trusted them, to no avail. The packaging is shoddy to say the least (even the shipping company (CEVA) noted that to me). People, when they claim 6-8 weeks delivery, do not trust that. They told me there would be a delay due to the factories shutting down during Chinese New Year. I purchased in early January, they said I could expect the table in April………then May……then June…….it is now July 10th and I have only PART of my table. Sigh Edited to add: now I am getting the run around because the shipping company did not send good enough pics. I do NOT have the tabletop I PAID for 6.5 months ago. What happens with the shipping company who tried to deliver a broken tabletop to me should have nothing to do with IFFhome sending me another unbroken tabletop…….that I PAID for! Wow…….
Response from IffhomeJul 23, 2024
Hello,We regret the inconvenience caused to you and apologize for any damage to the table top caused during packaging and transportation. To this end, we have completely upgraded and improved the packaging process and we have resent you a new tabletop. We hope you can receive it soon. We hope that we can provide you with a satisfactory product and service experience this time. Once again, we apologize for any inconvenience you've faced, and we thank you for your patience and feedback, and we are committed to providing you with a more exceptional experience. Iffhome Support Team



