iENYRIDReviews of ienyrid.com

Bought two scooters for my kids and soon as the seats were attached they drove them and the both broke literally the same time. Funny the company wanted to charge me for shipping items and not more worried about a dangerous issue with their manufacturing. Then within a few weeks after that I’ve had to replace tires. Caliper fell off one and my son crashed after locking up first. Now my other son was riding and his whole handle bar detached. Customer service is SOOO bad. Don’t expect them to take responsibility for the junk they sell. Don’t expect responses. They then sent me an email now after multiple days they will “quote” me on the issues I sent from the videos as explained above. My twins used them for work and the reason for the purchase and I’ve still had to drive them most of the time because of the issues and now I’m out 1200 Beware and run away. At least with hiboy it was a little better of customer service and they actually responded

I’ve sent emails to all support emails to get my refund and till nobody has responded to me yet about it and it’s pretty annoying because I ordered the wrong part for a whole 50 dollars. I want a refund and my order number is #IE12860 order number

I made a purchase with them of a scooter, the scooter arrived with a damage to the wheel and I chose to request a refund of my money, they never gave me an answer, I have been requesting the return for more than a month, with more than 20 emails and they did not help me with the process, I attached evidence and they decided to stop responding. The worst experience.

I got a return scooter although I paid full price for brand new. Missing components. No tools. Fixtures missing. Bottom of seat post had been taken off. No fixtures to put it back on. 4 days and emails back and forth to support…”the box was weighed before being sent and it was the correct weight” and “here’s an assembly video. Video shows scooter with bottom of seat post already attached to the base. Frustrating. Unhelpful. Spoiled the experience really. I wouldn’t buy from them again. Should have come on here first to check.

very BAD company. I bought the new M4 from it's site. It has arrived faulty/damaged with handlebar not alligned with front wheel and I wrote them immediately. They want that I fix the problem by miself and ignored that I'll loose the warranty! I want to return back item and be refunded but the support make many problems and disappeared. DON'T BUY FROM THEM! is a risk if your item is faulty or damaged. Support exist only for purchase after that literally DISSAPPEAR. VERY BAD COMPANY...TOTALLY AVOID TO BUY FROM THEM

I have found both the company and rep r disgraceful, neither of them will honor the warrenty and a 6inch cunck of metal that snapped of the back wheel nearly sliced my leg open, I really wouldn't advise this brand

The scooter rides well and is fast as advertised. However, when attempting to change out from the seat bracket to the heel bracket both of the screws were either applied with locktite, over torqued, or cross threaded into place. One snapped off and the other stripped out. I contacted the company about this and they completely ignored my attempt to contact them via email, while on the other hand they were very quick to respond for purchase verification and another email regarding tracking. My assumption is to void my attempt at a hassle free return within 14 days. I would say if you want to risk a faulty scooter with shady customer service, who lack integrity, then this is the product for you.

received my bike order quite late. was not told a reason why just seemed wouldn't ship it until i made a scene about it on review about them being a scam, suddenly shipped after that ( surprise surprise ) the b6 bike itself is beautiful. BUT! just about everything is wrong with it. the font wheel is misaligned causing a constant scraping sound that won't stop. and can't be corrected. the handlebars wont turn right correctly and seem stuck. the throttle that's is meant to be on the bike when purchasing. has been removed and you have to put it on yourself. this has ended as impossible and the video tutorials are totally unhelpful. don't show how to do it properly. so i can't get the throttle on now. so bike pretty useless for intended purpose. upon asking for help from company i get sent the same video that's was unhelpful. i confirmed i am still unable to do it and their are lots of issues popping up with the bike. and they then ignored me. guess it's knows that this bike is pretty bad or something. currently have a useless unusable bike. great! ( The amount of phone calls and messages I sent for help regarding this bike. No response at all. And they answer here just to look like they have good customer service 😂 joke ) Bike still buggered and upon testing battery lasted half and hour on slow. Don't recommend this bike at all. Awful