iENYRIDReviews of ienyrid.com

DO NOT PURCHASE FROM THIS COMPANY!!! Shoddy faulty goods! Had the scooter a month and the rear engine broke, contacted company, sent pics, video and description of issue, paid £90 for replacement, only for them to send… a front motor!!! Three months later and a couple of hundred pounds repairs from a scooter shop and after 2 months use the back wheel came off taking the motor with it which caused my son to injure himself in the process. Demanded a refund as clearly faulty and dangerous. Ienyrid asked for videos etc and have replied- no joke with these exact words “ Dear you have been using the scooter for 8 months with a broken engine” AVOID, AVOID, AVOID!!! Edit response to below - That’s really weird how I have an email from IENYRID UK confirming my order on 26/02/25??? Still trying to get a reply from original seller - IENYRID UK! Awful customer service, just denying they sold the faulty scooter!! I wish the person who responded to all these bad reviews was the one responding to my emails!

Stay clear like so many reviews state. Purchased brand new scooter and arrives with a damaged parts so no way of attaching handlebars. Returns policy states if not consumer fault then no costs to return but despite this company tried to charge in excess of £170. Offered £10 refund despite the fact it has now cost £80 to get fixed, a brand new product. Don’t be duped pay a bit more and get a Service as the more consumers continue to fill the company pockets the longer they exist! Note I have never been satisfied with the compensation of £20 when it has cost nearly £100 to fix despite this be alluded to!

Well it's been 2 weeks since I ordered my es1 and I still haven't received it. Communication is very slow and they beat around the bush and never give you a straight forward answer. As of this moment I still do not have a delivery date. I ordered it through Walmart. com and I have them looking into it as well. I'm giving them 48 more hours and then I will take my business elsewhere. Very unhappy

Brought what we thought was a good scooter from ienyrid. It arrived not working we contacted ienyrid and they sent me a video of how to set th scooter up .but as I own E scooter I already know how to set it up.i contacted ienyrid again via email in china and they are not bothering to help us so we are left with a Brocken scooter we can't use and we are a thousand bucks out of pocket . beware before you buy from ienyrid scooters they scam you .I wouldn't recommend buying a scooter from them.

DO NOT BUY THESE SCOOTERS , i bought brand new the M4 pro plus , after 6 rides the front wheel bearing seized went thru one fight after another getting a new rim . then six more rides and the rear wheel broke , they ( ienyrid people ) shoved the tire stem so deep inside the rim it popped the tire , cost me 240 dollars to fix . just went for a ride and this piece of garbage that is only three months old with only 197 kilometers on it would only go barely ten miles in just standard mode .....DO NOT BUY FROM IENYRID .

UPDATE# DONT BUY THIS SCOOTER CHEAP CHINESE PARTS AND POOR QUALITY. AND TERRIBLE AWFUL CUSTOMER SERVICE. BUYERS BEWARE.,!!! I Brought an Ienyrid ES60 Scooter arrived on time but when I took it out the box the rear mudguard was broken so I couldn't attach it and the headset handle bar was faulty so it wobbles back and forth even after you tighten it so I cant ride it I have tried contacting Ienryd via email and WhatsApp but no reply it seems I am left with a faulty scooter and £1000 out of pocket I am so disappointed as ienryd say that have great customer service support I will keep trying and update.your customer service needs improving.i have spoke to ienyrid and they are sending me a new mudguard which is good thank you ienyrid but the loose head set I had to fix at a cost of£50 to myself and my time so disappointed in ienyrid as I sent them the videos of the headset via there what's app number but they just didn't want to take responsibility so I wouldn't recommend buying an ienyrid product.also I don't like leaving bad reviews for anything if the company would just reach out and replace the scooter I would be more than happy.

This company is fraudulent and deceptive. They falsely claimed my order had shipped when it had not, then refused a full refund despite their own return policy stating otherwise. They attempted to keep part of my payment without cause, which is unlawful under FTC regulations and constitutes deceptive business practices. I’ve reported them to my bank, the FTC, and Shop. Avoid this company — they are dishonest, misleading, and engage in bad faith transactions.

wow wow never ever bought scooter end of the march they said range is 25-35 miles true range is 7-8miles,3wks ago my scooter completely stop working answer from Ienyrid take ages ...Avoid this company