Edd
Auto-creates a profile, non-stop calling, and can't delete your information
I found iEAGLE through Kayak because it was listed one of the cheapest prices for my international trip. I started down the booking when I changed my mind and booked through another company with the same price that I was more familiar with. Even though I didn't completely finish booking, iEAGLE set me up with an account and profile in their system. (Which I was unaware of and it doesn't mention anywhere that I was setting up an actual profile with my sensitive information) Since that happened 4 days ago, they've literally called me 3 times per day and left messages and emailed me continuously. I finally had to block them on my devices and email. This is the worst part. There's no way to delete your profile from their system! You can only change/update your information, which I had to update with fake information in order for them to stop incessantly trying to contact me. Their selling tactics are incredibly invasive and you'll be locked into their system with your information forever just trying to price a flight. DO NOT GIVE THESE GUYS YOUR INFO.
Response from iEAGLEDec 24, 2025
Dear EDD, Thank you for taking the time to share your experience with us. We sincerely apologize if our communication felt overwhelming. To better understand your concerns and investigate the matter thoroughly, we would appreciate it if you could provide your account and contact details. This will help us identify and prevent similar situations in the future. When a visitor begins a booking on our site—even if the reservation isn’t completed—our system automatically creates a profile. This enables travelers to securely block and review itineraries and other travel details. Blocking seats is especially important as international flight availability can change rapidly depending on the travel season. Our calls and emails are designed to assist travelers in finalizing their bookings before prices increase or availability changes. Many customers find this proactive support valuable, as it helps them secure seats and the best deals in a timely manner. However, we understand that not everyone prefers this level of follow-up, and we sincerely apologize for any inconvenience this may have caused. We are committed to improving our communication practices and respecting each traveler’s preferences. Should you wish to discuss your experience further, please email us at [email protected] with your contact details. We would be glad to better understand your concerns and ensure such situations are avoided in the future. Your feedback is important to us as it helps refine our processes to balance proactive service with customer comfort. If you wish to delete your account at any time, please contact our team they will further assist you with your request. For any assistance, our customer service team is available 24/7 via phone, chat, and email. Warm regards, iEagle Team