Andreas Nordmand A.
Only US user information allowed
I tried to sign up, but they assume that I was an US user. Had to provide a state in order to complete, which I cannot do. I never entered a password, so now I cannot login again. I did somehow manage to cancel my subscription again through the email I got, but could not change the password again. I also payed from GPay, so they assumed that this was my email. It is not, since I only use a g-mail in order to use GPay. I could not change the email either in the signup. There are no password recovery link as well. This homepage is really bad. They should think about putting more effort into development of their homepage. The service it self seems to work quite well though, so still giving it 3 stars.
Response from IDSTRONGMar 11, 2023
Hello Andreas, Thank you for taking the time to give us a review. I'm sorry to hear that you're having issues with the service. You're right, our service would only work in the US. I would love to investigate this further but I was unable to locate your account. Please give us a call or send an email to [email protected], and I’ll be more than happy to resolve this for you. I look forward to hearing from you. Have a great day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315