IDSTRONGReviews of idstrong.com

Response from IDSTRONGApr 29, 2024

Hi Chuck, Please know that when you sign up for our 7-Day Identity Monitoring and Protection Trial, you will have access to our identity monitoring and protection service throughout those seven days. Your credit card will not be charged if you cancel before the trial period finishes. Entering your credit card information indicates that it is an active card that will be charged for monthly recurring fees after the trial if you do not cancel. I've tried to locate a free account using the name you entered on this review. Please let us know if you need assistance, we will be more than happy to help. Have a great day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315

Response from IDSTRONGFeb 7, 2023

Hi Bill, Oh no! I’m sorry you are having a hard time resetting your password. This is not an experience we want our customers to have. I tried locating your account using the name you used in the review but was unsuccessful. I would love to investigate this further and turn things around. We can schedule a call, or you can send us an email at [email protected]. Rest assured, we’re here to help. I look forward to hearing from you, Lovely Voice Of Customer Specialist www.idstrong.com

Response from IDSTRONGDec 16, 2021

Hi Michael, We sincerely apologize if you were unsatisfied with the service. We want to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you! Have a nice day ahead, and stay safe. Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315

Response from IDSTRONGJun 15, 2021

Hi Darlene, We sincerely apologize if you were not able to get any information on the site. I've checked your account and can see that you were able to receive information on the reports you were searching for. Is this comment for IDStrong? We would love to help you out and get what you need. Please contact [email protected]. Rest assured, we're here for you. We look forward to hearing from you. Have an amazing day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Officer www.idstrong.com +1 833-922-2315

Response from IDSTRONGNov 25, 2020

Dear Joshua, Thank you for sharing your feedback! We're sorry your experience didn't match your expectations. It was uncommon instance and we'll do better. Please feel free to reach out to our customer support with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Jennie Cust Svc Advocate IDStrong.com +1 800-470-7489