IdreampromReviews of idreamprom.com

It appears that if you click on their unhappy review button, it goes nowhere and doesn't post. Interesting....No wonder there aren't more reviews like mine...click the happy button and you can write a true review., so here goes...I RECEIVED A DRESS THAT HAD 2 STAINS ON THE LAYERS OF TULLE AND ORGANZA., IN ADDITION IT WAS TO BE A MINI, AND WENT PAST HER KNEES. THEY OFFERED ME NO HELP, SIMPLY TOLD ME I COULD WASH THE STAINS OUT AND TO HAVE A NICE DAY. THEY DO NOT ASK FOR A MEASUREMENT TO A PERSON'S KNEE. I AM NOW FORCED TO TRY A DRY CLEANER AND FIND A TAILOR AS THIS WILL NOT BE AN INEXPENSIVE OR EASY ALTERATION. I WILL NOT AND WOULD NOT RECOMMEND ANYONE, BUY A DRESS FROM IDREAMPROM OR THEIR SISTER COMPANIES. YOU ARE STUCK WITH WHAT YOU BUY!!

I ordered my custom wedding dress from this company on 7/30/14. I went to a tailor to be professionally measured and then submitted all my information with their custom online ordering form. I received my dress on 8/26/14. When I tried it on, I immediately noticed that the dress had been made 5 inches too long and contacted the company via email. The reply was that I should wear higher heels. I replied and explained that I there was no way I could wear 5 inch heels all day at my wedding and asked what else could be done. They then replied that I should just take it to a local tailor and they would share the price if it wasn't too much. I wasted my time going to my tailor and emailed them the quote of $130 to fix their error. They replied that it was too much and that I needed to send pictures of the dresses measurements. I again wasted my time taking pictures of the dress clearly showing with a tape measure that it had been made 5 inches longer than I had specified on my order form. They then replied that they make their dresses with a standard 2 inches of extra length assuming that the wearer will have heels on and offered a discount off my next purchase. I again pointed out that it wasn't 2 inches extra, it was 5 inches extra, and that their order form had specifically asked for bare-footed measurements. They replied that they could only offer me $40 compensation, which doesn't even come close to covering the $130 to fix their error. They then asked me to waste more of my time and go to the tailor and send them pictures of a tailor measuring me with the dress. I explained that my height will never change and that the pictures I had already sent were sufficient. They then replied that they couldn't offer more because their tailors and company wouldn't make any profit if they paid the full amount to fix their error, to which I replied that they were no longer entitled to a profit when they clearly screwed up a custom order. A two-month long back and forth of over 70 emails ensued where they continued to make ridiculous suggestions, question why it was so expensive to have a dress altered in my country, give me the run around, and finally tell me that $60 was the maximum they would offer. When I questioned the representative 3 times for his or her name and title, the representative blatantly refused to give me a name. Because my wedding is so close, there is not enough time to cancel the order and find a new dress, in addition, I would have to pay to ship the dress back to China and be out even more money than the $130 to fix their error. I also don't trust that they would refund me my money even if I did ship the dress back. This fraud of a company preys on customers in other countries knowing that the customer cannot simply go to their business and demand that they fix their errors. They are fully aware that the buyer has no recourse and this allows them to just send out whatever substandard product they want without consequence. I have learned my lesson about buying from overseas, but it is infuriating that this company will continue to cheat anyone who buys from them and ruin what should have been a wonderful experience. I truly hope this post prevents other consumers from giving a single dime to this disgusting excuse of a company!

I ordered a prom dress from this site...what I received looked NOTHING like the picture that was advertised!! I contacted them the same day I received it to get a refund and all I have received is automated responses saying, "Oh, so sorry. Full refund is too much for us to burden". They will not give you an address to return it nor will they give you a phone # to speak with a human!! This company has committed fraud and stole my money. DO NOT BUY FROM THEM!!!! I have been fighting with them since 3/20/14!!!!! I don't think I will get my money back, but I'm not ready to give up yet!!! BEWARE!!!!!!!!

DO NOT BUY!!!! I ORDER IT ,READ REVIEW AFTER ORDER, DECIDED TO CANCEL BECAUSE OF REAL REVIEWS AND CLIENTS COMPLAIN...THEY "KINDLY" MAKE ME KEEP THE ORDER, I TOLD THEM WITH THE CONDITION THAT IF THE DRESS IS NOT THE WAY I LIKE IT ILL RETURN IT....AND THAN WHEN THE NIGHTMARE STARTS, SIZES ARE NOT MATCHING, CHEAP WORK, PICTURE IS NOTHING TO DO WHIT REAL DRESS, AND NOW THEY REFUSE TO REFUND ....REPORT THESE GUYS TO CONSUMER PROTECTION... THEY SHOULD BE SHOT OFF....

They say on their site that they check each dress 4 times. RUBBISH. My daughters dress arrived with a bead hanging off the front of it. There was no spare bead sent. I found that there was no hole on one side of this bead and it could never be sewn on. Surely the sewer would have the brains to change the bead she was unable to sew?? I have emailed the company 8 times asking for a new bead to be sent to fix their error. They treated me like I was dumb and kept saying I should use a smaller needle to sew the bead or drill a hole. There was no hole for any sized needle and no way to drill a hole that small. They then wanted me to spend $25USD for them to post 1 light weight bead to fix their stuff up. It would not even cost that much to post they just wanted more of my money. Their sit says to check your garment and let them know of any problems. What utter lies. SO would I buy from them again NO. Would I recommend them NO WAY. I am now changing the whole row of beads myself to make the dress wearable for the ball at my cost. GEE THANKS FOR THE WONDERFUL EXPERIENCE.

When the dress arrived I had to pay extra charges of over £21.56 no mention of this when ordering . The full sizes promo dress was in a bag no bigger than an A4 size piece of paper and creased so badly we had to take to a professional company to get it pressed at a cost of £45.00 . The dress was low quality and shipped from China and incomplete your child will not have a dream prom with one of these dresses

I ordered 2 prom dresses for my twin daughters on April 21st. I did custom fit and had both measured. I paid a total of 330.00. The dresses came on May 6th. It has been down hill from there. The 1 dress was way too big. I sent them pictures like they asked for on the website if i had a problem. They said it was my fault if the girls were measured wrong and they can't help me. I sent them pictures with a professional tailor and they did that they did what i asked. Then they said to send them a video. I did that as well as send them a picture of the tape measure around the waist of the dress show it was bigger than my measurements. They still won't help. I tried fight it with my credit card but since its overseas there is really nothing they can do because the company already had the money. And don't bother trying to call. It is an international call and you will never get through. Now i have spend another 200.00 to buy a dress for my daughter's June 6 prom. PLEASE STAY AWAY FROM THIS PLACE!!!

This has been the worst experience ever! They ruined my daughters senior prom, because the dress we ended up receiving was not what I was purchasing. It looked more like a Halloween costume, it was too embarrassing to wear. Sent an email right away but didn't receive a response back for 9 business days. Ordered a necklace too and it was not what I had ordered as well. Now getting the run around for a full refund, they are asking me to keep this glob of material that they sent me. Your at risk as I found that many others as well as myself, if you order from DreamProm .