IdentityIQReviews of identityiq.com

Great service

Assistance was wonderful… they went out of their way to help! As a senior who is tech challenged they were incredibly patient and accommodating!!

Having worked in the auto industry and now as a credit consultant, I can confidently say that among all credit monitoring services, IdentityIQ sets the standard for customer service and client satisfaction. Their platform offers one of the most seamless report layouts I’ve seen—clear, well-structured, and easy for consumers to understand. On top of that, their pricing is often very competitive. I’ve relied on IdentityIQ for years, both personally and with my clients, and it continues to deliver excellent value.

LaTrell W. made the difference! 5 stars are not enough. She was very professional. ONLY because of her did I not cancel my service. She respected my decisions, and she was able to find the fit that would work for me. I truly hope this company knows the jewel they have in her. She would be a wonderful trainer.

Quick and easy

OK well my experience with identityiq wasn't too great at the beginning I wrote a review bashing n directing my anger outburst on identityiq. I apologize for doing so because Anna from their department reached out n asked what had happened I explained that I was applying for a loan. In ordered to submit the loan app a b I x came up n I tried submitting my app but their was no way to bypass that without checking the credit score so I had no choice to do so I click the box n submitted my app so when Anna reached out I told her what happened she understood n issued me a courtesy refund which I was so thankful for. We resolved the problem agn I do apologize for this mishap. If she can work with me like that she works for a fine company. Thank you Anna.

I would like to express my gratitude to the fraud team at IdentityIQ for their assistance in identifying strategies to remove a person, scammer from my life. Although, they have not been arrested, it gives me comfort that the one of the highest agencies is taken steps to confront her. With their guidance of Mr.Mark Jackson, I was able to compose a comprehensive 21-page letter addressed to the director of the FBI, in which I reported that my scammer had altered their website. I am pleased to share that I recently learned the website now features a warning regarding its legitimacy. This development has provided me with the opportunity to extend my appreciation to Mr. Jackson for establishing an effective means of communication with the FBI. Furthermore, I am also pleased to note that the FBI has introduced a dedicated phone number to assist elderly individuals aged 60, which is my husband, and older who are experiencing harassment. Again, I’m grateful

Ms. Shea made the customer service experience great! How? By listening to the customer and not becoming combative especially when the customer is already upset in tone. The first representative (Candy) definitely need customer service retraining. Ms. Shea listened as I was very upset. She allowed me to complete my thought without interrupting. She apologized for the previous experience I endured. She took care of the issue at hand and assured me I would be refunded. The first rep just canceled and never stated the existing charge could be refunded. I rate Ms. Shea 5+ on every level. Keep up the great work Shea! You're going places!!!