lisa N.
Unbelievable!
I called Equifax to check on a dispute and the rep asked for my credit card number so she could charge a one time $1 fee to verify that it was me. Then she provided no information to me and the next thing I knew there was a $1 Charge by Identity IQ on my credit card statement. Weeks later I now find that there is a $19.99 charge for a month and an accompanying email. I did not authorize anyone to sign me for up for a $19.99 per month fee with this company! This is nothing but a scam. I will be calling on Monday morning and that charge better be removed and promptly. This is BS big time. I find it ironic that a company with this name would pull such shenanigans in the times we live in. It is just plain disgraceful.
Response from IdentityIQApr 30, 2024
We apologize for your experience, Lisa. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Our customer care phone number is 877-875-4347. Please give us a call so we can assist.