Brubaker
The wait time wasn't too long
The wait time wasn't too long The representative was very polite
Response from IdentityIQNov 30, 2022
Thank you for your feedback! We're happy to hear you had a good experience with our team.

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Brubaker
The wait time wasn't too long The representative was very polite
Response from IdentityIQNov 30, 2022
Thank you for your feedback! We're happy to hear you had a good experience with our team.
Cynthia M.
I called to cancel my membership. Raquel convinced me to keep my membership by highlighting the identity monitoring where you can add your phone number and email address to see if there’s been a breach with your information
Response from IdentityIQNov 30, 2022
Thank you for your feedback! We are happy to hear Raquel was able to show you another benefit that is included with your membership.
Mervin L.
The young female that helped me was as professional as can be🤙 I felt Happy/calm through out the process! Thank you very much for having her on your team…
Response from IdentityIQNov 30, 2022
Thank you for your review, Mervin! We value your feedback, and we're happy to hear you had a great experience with our Customer Service team!
Jacqueline M.
My experience on a telephone call on November 29, 2022 withe the representative of Idenity IQ was very pleasant . Both representatives were very helpful in getting my information to update my account with a new card . I had to talk to a specialist to check my credit score and any alerts for the month.
Response from IdentityIQNov 30, 2022
Thank you for sharing your experience with us! We value your feedback. We are happy to help you understand your alerts.
Christopher C.
Friendly, helpful resource
Response from IdentityIQNov 30, 2022
Thank you for your feedback, Christopher!
Frederick
Customer service is great..
Response from IdentityIQNov 30, 2022
Thank you! Our 100% U.S.-based customer support is happy to assist.
ROBERT S.
Rachel was out standing when it came to her customer service and willingness to help. Her kind demeanor and passion to know or search for the answers to my questions, was very helpful. She was a joy to deal with. I would like to thank her for being so nice, thanks again. Robert Stewart
Response from IdentityIQNov 30, 2022
Thank you so much for the kind words, Robert! We are happy to hear about your outstanding experience with Rachel. We will let her know what a great job she did!
Marquice W.
The operator really took the time to explain to me everything I was asking about and was able to articulate it in a way that made easy for me to understand.
Response from IdentityIQNov 29, 2022
Hi Marquice, and thank you for sharing your experience with our customer service. We are always happy to help! Feel free to give us a call if you have any additional questions.