IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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IdentityIQ reviews

Showing 348 reviews with 5 stars · Clear filters

Mercedes
Feb 8, 2023
Deja is awesome
Deja was patient, honest, thorough and pleasant.
Response from IdentityIQFeb 8, 2023
Thank you for your review! We are pleased to hear you had an awesome experience with Deja! Our team is always happy to assist.
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Neko W.
Feb 7, 2023
Agent was quick and thorough and…
Agent was quick and thorough and resolved my issue with no hassle.
Response from IdentityIQFeb 7, 2023
Thank you for your review! Our 100% U.S.-based customer service is always happy to assist!
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Jay On O.
Feb 3, 2023
The guy who helped amazed was patient and…
The guy who helped me was patient and very knowledgeable.I couldn't get into my account and have been calling and speaking with different people and know one could help or did the typical pass of.My customer service rep would not get off the phone until it was fixed.My experience today was amazing because of him.
Response from IdentityIQFeb 6, 2023
Thank you for your review! We are happy to hear you had such a great experience with our team!
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Bruce H.
Feb 3, 2023
The customer service guy was awesome’…
The customer service guy was awesome’ very patient with me ‘ helped me fully understand things and overall just nice and understanding
Response from IdentityIQFeb 6, 2023
Thank you for your feedback, Bruce! Our customer service is always happy to assist!
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Thomas M.
Feb 3, 2023
The Customer Service Rep was great
The Customer Service Rep was great. She was so helpful and made sure I was well taken care of before she disconnected our call. Job well done
Response from IdentityIQFeb 6, 2023
Thank you so much for your review, Thomas! Our customer service is always happy to assist!
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Jack
Feb 1, 2023
The customer service representative was…exceptional
The customer service representative was able to solve my problem and helped me resolve issues concerning the possible misuse of old accounts that were marked paid but never closed. He was informative, courteous and guided me to reasonable courses of action.
Response from IdentityIQFeb 1, 2023
Thank you for your feedback, Jack! Our customer service team is always happy to assist.
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Andie
Feb 1, 2023
10/10 would recommend
10/10 would recommend IdentityIQ. A few weeks ago I opened a new account, it was for my student loans and I didn't think anything of it. IdentityIQ sent me a real-time alert notifying me of the new open account. I was shocked how fast I was alerted. It makes me feel so at ease and safe to know if my identity was stolen.
Response from IdentityIQFeb 1, 2023
Thank you for your review! We are happy to hear our real-time alerts provide you with peace of mind!
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Corrie P.
Feb 1, 2023
Extended fraud alerts
I really appreciate the knowledge I grained during my conversation with representative in reference to identity fraud alerts along with the services which are provided for members of Identity IQ. I was able to enroll for services that’s available to me. I felt safer after I was provided with the three Credit Bureaus contact information to place the extended fraud alerts on my credits. Thank you for the exceptional services you provide to members. Many Thanks,
Response from IdentityIQFeb 1, 2023
Thank you so much for your review, Corrie! We are happy to hear our services help you feel safe. Our customer service is always happy to assist!
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