Jenny D.
I was forced to pay one dollar for a…
I was forced to pay one dollar for a week trial period in order to see a rental property. Authentication couldn't be completed (at least in a week) and I never heard back from the rental, so I tried to cancel my trial. THERE IS NO WAY TO CANCEL YOUR ACCOUNT OR END YOUR TRIAL ON THE SITE. You must call and fight through a sales pitch to cancel. THEY REFUSE TO CANCEL YOUR ACCOUNT. IT IS ALWAYS JUST "ON HOLD." THEY REFUSE TO RELINQUISH YOUR DATA. If you'd look at the other reviews, the company responded to one fellow who used his real name and photo (rookie mistake) with CONFIDENTIAL DETAILS OF THEIR PHONE CALL to single him out and humiliate him. Do you understand the intent and the effort the company had to put in to hunt down this man from his review just because you're mad he pointed out that in 2025 IT IS IMPOSSIBLE TO CANCEL YOUR TRIAL WITHOUT CALLING AND IT IS IMPOSSIBLE TO TRULY CANCEL YOUR ACCOUNT? You think they care who they hand out your SSN to? You think they won't mysteriously or "accidentally" keep charging you long after you put you account "on hold"? Because after all, it was only "on hold." : ) Hold onto the "cancellation" email because these people can't be trusted and should be put out of business for abusive handling of people's data. UPDATE: Their reply is bull, front to back. Note how they omit any mention of the other reviewer I mentioned and make zero attempt to deny or justify their behavior. There is no cancel button. You are forced to call, and during limited business hours. And good luck "canceling"!
Response from IdentityIQMay 28, 2025
Hello Jenny, we are unable to locate your account based on the information provided. We do work with third-party partners who offer our credit and identity theft monitoring services. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist. Update: Jenny, we take all feedback seriously and strive to address every member concern with care and transparency. Which is why when a member leaves a review, we conduct a thorough investigation in hopes to resolve the issue. We do not ever publish members’ confidential information, as your review suggests. We aim to provide true and accurate information that we document during each interaction with our members as a way to provide more clarity. In regards to the online cancel button, this is only available in certain states at this time and we are actively working to make this available to more states within the coming weeks. In response to your statement about being forced to pay for a trial in order to view a rental property, we do not advertise or promote our services on Craigslist, Indeed, Zillow, or similar sites that are requesting credit information to verify employment or qualifying for a new rental agreement. If you enrolled in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam and you can report it here: https://www.identityiq.com/report. This is clearly stated on our website enrollment pages. Again, we are unable to locate your account based on the information provided in your review. If you would like additional assistance, please call our U.S.-based Customer Care Team at 877-875-4347 during business hours: weekdays from 7am-6pm PST and Saturday from 8:30am-5pm PST.